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YatraGenie Complaints & Reviews

www.yatragenie.com
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Updated: Feb 26, 2023
Complaints 151
Resolved
12
Unresolved
139
Bad 😕 It seems that YatraGenie has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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They are canceling tickets on the day before journey
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lots of delay in reaching our destination
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responsibility of a driver with a passenger

YatraGenie reviews & complaints(151)

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P
Preeettha baaaabouu
Feb 26, 2023
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Flight ticket booking

I tried booking a flight ticket today and amount got debited but I did not receive the ticket. Please refund...
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Arushi Raj Srivastava
Jan 31, 2023
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I booked the ticket money debited but ticket not confirmed

I was booking a flight from Lucknow to Bangalore for 10
March 2023, I paid the whole amount by UPI but the payment screen showed failed and then my money also debited, no ticket confirmation from Yatra, kindly refund my money.
Booking no. [protected]...
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S
Sunandhanabhargav
from Visakhapatnam, Andhra Pradesh
Sep 18, 2022
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I need my refund for my damaged trolley bag worth 6000/-

Address: 14-586, Beside Handi Biryani Point, Opposite Electric Sub Station, Simhachalam Road, Simhadri Nagar, Visakhapatnam

Today on the date of[protected] while travelling in your bus from Visakhapatnam NAD junction -Bangalore boarding time-2:30pm at the departure time your bus driver has already knew that he broke the trolley and he is covering that it was not broken just there is a scratches anything I don't know your waste travels is responsible for this I need my refund asap such a worst experience anyone please don't travel in komitla travels they are worst...
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K
kumar66667
Sep 30, 2020
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Please return my payment

Booking date - 22/03/2020

Traveling date : 23/03/2020
Ticket number - ygt[protected]
From : sri kalahasthi to visakhapatnam
Komitla (4445)
Boarding time - 8:30 pm

Passenger information

Seat number - u13
V chinna rao
Mobile - [protected]
Uday. [protected]@gmail.com
Amount -2130

We are booking ticket through yatragenie. Unfortunatly...
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P
prakash smarty
Apr 22, 2020
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salary

Address: Vijayawada, andhra pradesh, indian

Hello sir, I one of the worker of this company we need our salary. We can't Barrow money in any more form others sir...
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K
kanth k006
Feb 10, 2020
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driver rude behaviour

Address: 560035

I was a passanger in the bus ap39tc5371 and completed by journey from nellore to bangalore on[protected] to 10-02-20.
Driver was responding rudely and warned the passangers by shouting at me and a woman. She supposed to get down at starting point and missed and even for her also he responded rudely.

Finally i dropped me at some place where i can't get find any buses. Because of that i has to walk around 1km to near bustop...
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S
Sabareesh40
from Bengaluru, Karnataka
Dec 2, 2019
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refund not received

Address: Bangalore, Karnataka, 560016

Hi,

I have booked a ticket on 14/11/2109, from bangalore to visakhapatnam.
So suddenly bus driver has been called and mentioned. My bus has been cancelled due to some reason. So i have requested for a refund amount and driver had mentioned we have emailed your bus ticket to yatragenie support office, they will cancel and refund the amount.
Its been 16 days from the cancel date. Till now i havent received the...
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K
kishan_kumar
from Hyderabad, Telangana
Nov 25, 2019
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need to raise a complaint on komitla bus service

Address: 12-2-417/A/1 jafferguda karwan mehdipatnam hyd-28, Hyderabad, Telangana, 500028

Dear team,

This was my worst journey i faced yesterday, bus was too late to depart apart from that no tv no bed cover ugly maintainence inside the bus for this i was missed my interview you are charging bus fare about 1500 approx but ur not even providing minimum requirements like
1. No charge point
2. No tv
3.ac buckle was breaked
4. Bedsheet was too ugly
5. No minimun water bottle atleast.br...
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A
Anil Varma Pelluri
from Mumbai, Maharashtra
Nov 24, 2019
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men's jockey missed

I have taken komitla (Yatra genie) travel to visit my home town ongole from bangalore on 22nd nov 2019 (Py 05 a 5950). After get down from the bus i forgot my men's jocket and i immediately called to bus cleaner and i informed him that i forget and please keep that with you, i will come and collect then he said okay. But at the time of collecting he said i don't know. Really this was cheaper mentality what they have shown. Still i am having...
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P
Patnaikuni Sivaprasad
from Bengaluru, Karnataka
Oct 27, 2019
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soft copy of bus ticket

Address: Hyderabad, Telangana, 500076

I have traveled by komitla ac sleeper bus from chennai to hyderabad on 25/10/2019 vide ticket number : ygt[protected].

This is an official trip and i need soft copy of ticket which i have not received so far in spite of several requests through your website.

Can you please send the soft copy of my ticket immediately which will help me in claiming.

My mail id : [protected]@yahoo.com...
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S
Sin 1234568
from Chirala, Andhra Pradesh
Oct 6, 2019
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bus travelling

The day when i travelled in komitla travels bus which is under yatragenie from bangalore to vijayawada was a horrible ride.
I booked ac sleeper in which ac is continuesly leaking
The water droplets are falling on me by which i'm unable to sleep.
What is the use of booking a sleeper coach with out sleeping.
Asusal charges are so high to the sky.
So much disappointed and worried about next passenger....
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R
Riyaz .vskp
from Mumbai, Maharashtra
Oct 5, 2019
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got non ac for ac ticket

Hi, i've booked ticket from hyderbad to visakhapatnam. Ticket details : ticket id:ygt[protected], hyderabad to visakhapatnam date:[protected] operator:komitla (Service id:8999) seats:l11, l12. Board at secunderabad pickup van, time:19:45:00. Status:reserved.

I've paid for ac via paytm and got non ac bus. This is been done when i'm travelling with family. I want it to be sorted and repay my amount....
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R
Rajya Lakshmi
from Bengaluru, Karnataka
Sep 19, 2019
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it is really worst app

Address: 560102

Hi,
My concerns are not one. First i am not at all reciving any cashback coupons from yatragenie from past 3 months. But they will show 12% cashback that is really waste. One more customer service is worst than worrst. They wont at all respond.
I booked ticket to bangalore to guntur on 30th sep. They suddenly cancelled the tickets today. I booked one week back. I stuggled to search the bus for reasonable cost and booked. Now...
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R
rajesh chowdary g
from Mumbai, Maharashtra
Sep 13, 2019
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refund amount

Address: prasanthi nagr, nellore, Nellore, Andhra Pradesh, 524002

Hi,

I had booked tickets for 25th august 2019 (Nellore to hyderabad) but my ticket was not booked bouncily money debited from my account (Rs.2536/-). I asked for refund. Still i did not get my refund amount.

If trying trying a lot of times to customer care if connects they are not responding properly. They are not responding to the mails also. The worst experice that faced from yatragenie travels
br...
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M
mreddy1984
from Delhi, Delhi
Sep 13, 2019
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komitla

Address: Chennai, Tamil Nadu

Worst bus, took a bus from chennai to hyd on 12 sept seats u 13-14, l 14,
-l-13.. It was a night mare story. But was expected to come to egmore at 5.30pm but was told to come to koyembedu by 6.30pm, i reached by 6.15 finally rushing taking a ola cab.. After reaching there driver initially told 30min late, finally when bus reached it was 9pm late by 2.30hrs.. Bus was bit dirty no ac no cleanliness... I was like ok it happens only in...
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B
biyyapu sirisha
from Bengaluru, Karnataka
Aug 30, 2019
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komitla travels bangalore to ongole py 05 a 3044

Komitla travels bus has been booked from ananda rao circle pick up at bangalore 9 pm 30th aug 2019 to ongole. There was a no bus to pick us up. The guy managing over there at that point demands us to book an ola from ananda to circle and board the bus at kr puram. He was very rude and inconsiderate. When we have asked them why is there is a pick up point given at ananda roa circle when actually there is no pick up. He responds by screaming...
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T
Tirumala Rao Pedavalli
from Bengaluru, Karnataka
Jul 25, 2019
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refunds will not be processed from operator

I have booked two tickets from Chilakaluripet to Bangalore with PNR No: YGT[protected] and YGT[protected] travel date 13th July 2019 komita travels.
I called the customer care number and agent name Saiprathap mobile number +[protected] lifted the call and told they will give 100% refund if I book again with them.
So I have given his phonepe account details and transferred the same and booked the tickets luckyly. But I...
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S
surendra1234
from Bengaluru, Karnataka
Jul 23, 2019
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bus cancellation refund

Address: Bangalore, Karnataka
Website: Yatargenie.com

Hi,

I had booked ticket for 24th may 2019(vijayawada to bangalore) but the bus had cancelled. I did not take any other bus and asked for refund. Still i did not get any refund.

I am not able to talk to customer care. They are not responding to the mails also.

It been 2 months. I have not get refund yet.can you check and do the refund.

Below is the ticket number
YGT[protected]br...
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S
Shaik Ahmad
from Bengaluru, Karnataka
Jul 22, 2019
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bus cancelled abruptly due to a/c not working but tickets money not returned even after 50 days

Address: 560100

Bus cancelled abruptly due to A/C is not working received message 4 hours before travel time.

Ticket Number: YGT[protected]
Payment paid via Debit card for booking ticket via https://www.yatragenie.com/ via Online booking.

Date of Journey: 9th July 2019 From Nellore to Bangalore

Bus cancellation refund of 4920/- still did get even after 50 days also.
Request to refund the amount...
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G
gmuralidhar
from Mumbai, Maharashtra
Jul 8, 2019
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bus journey from bangalore to guntur

By booking is from bangalore (Silk board) to guntur bustand. Departure time at silk board is 8.00pm but the bus departed by 9.00pm, driver was casually wasting time by eating and other activities. During the journey also he is entering into all small small towns picking passengers and collecting money due to which the bus is running late by 4 hours. The bus is also full of shakes & sounds, i am becoming mad with these sounds. When i am trying...
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