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YatraGenie Complaints & Reviews

www.yatragenie.com
1
Updated: Feb 26, 2023
Complaints 151
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12
Unresolved
139
Bad 😕 It seems that YatraGenie has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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They are canceling tickets on the day before journey
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lots of delay in reaching our destination
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responsibility of a driver with a passenger

YatraGenie reviews & complaints page 3

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S
Swastik Swain
from Mumbai, Maharashtra
Jul 21, 2018
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not refund cancellation money

Address: 760006

I have book a bus ticket in this date 5/july/2018.vizayanagarm to Hyderabad.but some mechanical issues this bus has been officially cancelled.and YATRA GENIE TRAVELS has been tell me automatically refund your money with in 3 days.now going on 21days left on this date didn't refund my money.continuously I am calling this ### travels no one single positive response.I have save all call recordings in phone.

YTRA GENIE IS A...
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A
Anu Puvvadi
from Hyderabad, Telangana
Jul 15, 2018
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journey with your yatraginie

Address: No

We have booked a bus sleeper ac, but we did not get in the bus, they left us and went.yesterday at komitla travels majestic bangole the van pick up and has to go to originam bus stop.the van came at 10.30pm and went to bus stop is 11.15pm.the bus went off.the servicecof yours is too bad.even bus driver has to call, he did not called.what is this when we called to bus driver he said he will pick in the middle of the city, after also not picked...
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B
Balu K S Gowda
from Bengaluru, Karnataka
Jul 8, 2018
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driver didn't stop the bus

Yesterday My Brother was in critical situation due to severe fever. He had to come to Bangalore from vijayawada. So I called one of travellers customer service and asked if we can switch the seat which was only for women. They said book the ticket and ask co passenger and explain the situation, they allow. But bus driver did not even stop in bus station. I want my full refund otherwise I will file a complaint....
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M
Manikanta Waddi
from Guruvayur, Kerala
Jul 1, 2018
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bad experience

Address: Bangalore, Karnataka, 560037

Im regular coustmer for komitla from bangalore to vishakapatnam
But very bad experience for this time.. At hoskote rto bus was stopped for 2 hrs later passengers went and asked rto he sd there is no documents for bus and ther are not paying tax. So rto is not released the bus. Again one morw bus came from bangalore.in that they shifted till tuni. From tuni one ome more bus till vizag.. It was like pallevelugu bus so many stops staff...
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R
Ravi Teja Chowdary Medarametla
from Hyderabad, Telangana
Jun 24, 2018
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service of komitla bus no py 01a 3706 visakhapatnam to bangalore

I'm one of the regular traveller using yatra genie service
Today i've boarded a bus (Py01 a 3706) to bangalore from visakhapatnam
The worst service i have noticed..
1. There's no video connection
2. Water bottles were weird n used
3. My dropping point was kalasipalyam and the staff saying that bus will not go to there.
4. Staff were selling the berths which were not filled to the unknown without any...
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A
Aditya kaza
from Bhimavaram, Andhra Pradesh
Jun 10, 2018
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rash driving

Address: 520002

Hi i am adithya

Today mrng dt[protected], i was travelling from guntur vijayawada on highway (Vehicle no : ka o1 af 3101) was driving very rash on roads without even knowing how to change the lanes. When it came to my part he gave me a cut very narrow to me. When i stopped him about asking the same he gave me recless answer. I sincerely request you to take the necessary action on driver, i know you are very customer centric...
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M
mani_deep
from Bengaluru, Karnataka
May 11, 2018
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water into the bags

Address: Nellore, Andhra Pradesh, 524004
Website: www.yatragenie.com

I travelled yesterday from bangalore to nellore in ac sleeper bus. They kept my luggage bag in luggage box. When got down and saw my bag completey wet and clothes inside are full wet and the colours of colthes are spread because of water which entered. Those are all new clothes and the bus driver and assistant are showing neglegence when i asked about the issue. What a bad service. Return my money back and pay for my loss of colthes. Always...
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M
Martin Joel
from Rayachoti, Andhra Pradesh
May 7, 2018
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bus journey

Address: West Godavari, Andhra Pradesh, 534002

I'm travelling in yatra genie bus (Komitla) from eluru to chennai. These people didnot provided amenities which are supposed to provide. Blanket & pillow. Even refused to place my baggage in deck. And these ppl are not even responding when i'm speaking. Thia is the first time im travelling with yatra genie. And it's the worst experience i've ever faced. When company is charging double rates for single journey. Its company responsibility to...
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V
varun pareek
from Pune, Maharashtra
May 4, 2018
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picking up people without reservation

Hello vehicle number: py 01 a 5953, driver contact: [protected] was traveling in this bus from vijaywada to bangalore your people picking other passenger from middle of the way. And making us uncomfortable and it’s a sleeper bus.
And this person is drunk do yu guys accept is to seat next him..? How can yu pick people without knowing there identity no proof of traveling no ticket issuing and this person is drunk. Kindly take immediate...
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S
Sudheer Munganda
from Kota, Rajasthan
Mar 10, 2018
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a/c not working in komitla bus no py05a4698

Address: Ranga Reddy, Andhra Pradesh, 500088

Komitla bus no py05a4698 (Service no-796) from hyderabad to vijayanagaram on 09/03/2018. A/c is not working entire right side of the bus. We complain to drivers mr. Nagaraju and mr. Anand reddy.
They replied that open the windows. The same we try to complain mr. Kishan reddy also. The same reply we heard from him. We asked for complaint book, but they replied that they don't have complaint book in the bus....
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T
tasmeer
from Bengaluru, Karnataka
Feb 20, 2018
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changed the bus and timings and charges 1000 rupees more than what i have paid

Address: 560087
Website: www.yatragenie.com

I have booked a ticket for komitla travels, travel details: a/c sleeper (2+1) bangalore-nellore 20th feb 2018 22:30 ist pnr no: ygt[protected] and paid rupees: 866/-
Some one from komitla office called me from mobile: +91 [protected] around 18:00 ist and informed me that my seat and bus has been changed to 19:00 ist. If i need to take a special bus at 22:00 ist i need to pay 1000 rupees once i come to the travel office counter, else...
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B
Bhargav Sindham
from Gurgaon, Haryana
Jan 3, 2018
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ac not working for a journey of 14 hrs

Address: 560045
Website: yatragenie.com

I have booked the komitla bus from the yatragenie site @2350 rs for a single ticket. After a journey of 3 hrs ac was not working.
Driver tried to repair for 1.30 mins which does not worked for him and finally he opened the roof top windows for the airflow.

This became mess for most of the passengers.
Buses without proper check must not allow on roads please take action on the komitla and yatragenie...
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K
kasthuraiah
from Bengaluru, Karnataka
Dec 19, 2017
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ticket amount not refund

Address: 560095
Website: www.yatragenie.com

We have booked bus ticket on 1st dec 2017 by using "https://www.yatragenie.com" site. After booked the ticked, one of the operator person had call me, and told me that bus got cancelled and that amount going to refund. As off now (19th dec 2017) we didn't received amount. And i communicated to customer care ([protected]) and informed, since last 10 days i'm calling but there is no response. And today (19th dec 2017) i called this number ([protected])...
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P
padhmini
from Bengaluru, Karnataka
Dec 13, 2017
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calling women passengers after getting down from the bus

Hi,

I have travelled in komitla travels bus from guntur to bangalore on 11-dec-2017 and the bus number is ka01- 6847. When i got down from the bus in the morning in bangalore one person is calling me from the number [protected] and talking in the very bad manner. He is keep on calling me in the midnight also even though i gave warning.

Till now i felt komitla travels is the best travels. But this is worst travels...
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S
Sulthan Basha Shaik
from Sirsilla, Telangana
Dec 12, 2017
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responsibility of a driver with a passenger

Address: Prakasam, Andhra Pradesh, 523274

Hi all, one of the worst day i faced with komitla services... Idiots,.. Playing with customers by selling our registered seats with some others... Don't know how they will do this... Then what is the management doing here... Simply collecting money... What the f... K man?
This is the # no - [protected], vehicle number: ka 01 ad 0029, driver contact: [protected]

Even he doesn't know how to behave with customers,...
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S
SDSravanthi
from Siddipet, Telangana
Sep 27, 2017
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lots of delay in reaching our destination

Address: Bangalore, Karnataka, 560103

Bus is going very very slowly. There is no correlation in the time given in the redbus site and d actual time taken to reach d destination... Driver z not increasing d speed even d when ders a possibility to go little faster. This has to b fixed soon or else ders no use to opt dis bus service.. Selected route is from bangalore to tanuku... Service no ka0f0232.....
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Y
Yasaswini Pammi
from Hyderabad, Telangana
Jun 12, 2017
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Late arrival of bus - need refund

Address: West Godavari, Andhra Pradesh, 534202
Website: Komitla Travels ,Yatragenie

I have booked a ticket from tadepalligudem to chennai on 11/06/2017. The bus should arrive at 10:30 pm. But it reached around 12:00 am. Please ask someone local over there how dangerous the place to board the bus is at night times for girls. I had to cancel my ticket since the bus was late. I demand my ticket fare of rs 2355/- as refund as this is your mistake....
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R
Ramudu Gari Abbai
from Hyderabad, Telangana
Jun 7, 2017
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Not received refund for failed transaction.

Address: Bangalore, Karnataka, 560037
Website: www.yatragenie.com

I've booked a ticket from kadapa-bangalore and after successful payment it's shown booking failed and ticket not reserved,,,

Amount deducted from my bank account: rs 200/-

And for my previous transaction i have cancelled the ticket and didn't received 50 rs for that transaction.

Total amount to refund : 200+50 (250).

Booking emails id&no. : [protected]@gmail.com, [protected]br...
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P
Praveen Vissu
from Sirsilla, Telangana
Jun 4, 2017
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Worst travels i never seen

Address: East Godavari, Andhra Pradesh, 533101
Website: www.yatragenie.com

The bus is soo worst nd the bus cleaner is drunken nd the bus backside we are getting over heat the ac is also not working properly the bus is not going on time to the destination nd the bus is stopping wehere ever the passenger i mine other passenger who had not booked the tickets nd the cleaner is shouting the passengers nd not giving the response correctly nd my Bus is frm bangalore to rajahmundry at 8:00 the bus number is 0232 i need...
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U
uppala jeevanteja
from Gudivada, Andhra Pradesh
May 29, 2017
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No refund for cancellation

Address: Bangalore, Karnataka, 524004
Website: www.yatragenie.com/search.go

I was booked busticket from bang to nellore yatragenie for 15-5-17 (Py-05-a-3709)... It is a sleeper class (Cost 900).. When the bus was started with in 5 mins, it got gear problem and it has stopped, the driver told us to leave the bus and they will return money. But at that time (11:30) no buses on the way. We shouted on them, they arranged normal ac bus (Not special bus already some members are there and they last seats to us) cost 600...
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