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YOU Broadband India Complaints & Reviews

www.youbroadband.in
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Updated: Oct 10, 2024
Complaints 1359
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218
Unresolved
1141
So far, so good. YOU Broadband India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope YOU Broadband India will keep up the work and continue to help more customers with their concerns even better 🤝
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5
You BroadBand Cancellation - Refund status
5
worst service for internet
3
Slow speed since 17th november 2021 and no response from anyone from the company

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YOU Broadband India reviews & complaints page 13

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N
nani1418
from Delhi, Delhi
Jun 28, 2019
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paid amount for account renewal it took 15 days until now my account is not activated

Address: Hyderabad, Andhra Pradesh, 500084

My plan was expired. Before 2 days of expire some near by executive contacted me and collected money from me. It happened 15 days back. Untill now my account is not renewed. If i make a call to customer care they are saying amount is added to account back end team is working on it. Every i used to make call they reply back saying your problem will be solved soon. All frauds are happening in you. My details are shared amoung multiple nearby...
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B
Binaysharma7949
from Delhi, Delhi
Jun 28, 2019
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refund of money

Address: House no -200 ,ashray vatika ,sigma institute road ji, Vadodara, Gujarat, 390019

Hey
I have taken connection of you broadband from vadodara gujarat, he told that the connection will be established between two days, but it take 6 days,
But there is no update about the connections

After that we have talked to the agent and the company but there agent did not pick up call and did not reply me in whatsapp

After that i had complaint to the company and many time told that we have...
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B
Balagangadhar Addanki
from Siddipet, Telangana
Jun 26, 2019
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no in time service, bad customer experience

Address: Saimaruthi Enclave, Hyderabad, Andhra Pradesh, 500050

I have planned to relocate and hence tried calling you broadband customer care, nobody has picked-up my phone hence there was an option to raise a relocation request in ivr, then i raised it. No body has responded for 3 days. I was keep on trying to contact customer care and one day it got connected. I have explained my problem that i need connection relocation and raised my request. Its been more than 10 days and no body has contacted. I...
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P
Pardha Saradhi Boodu
from Hyderabad, Telangana
Jun 25, 2019
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refund needs to be initiated before 30 days, but still not initiated

Address: ImI mobile pvt ltd, plot no: 770, road no 44, jubilee hills, Hyderabad, Andhra Pradesh, 500033
Website: youbroadband

I had applied for new connection in youbroadband, the executive said the connection will be created in 3-4 days, but its not happened even after 1 week and their support staff is really irritating. I had raised a request for refund. They said backend team will reach me after 5 hours. This has been done several times.. I called them again and again but they said the same answer, but the refund is not yet initiated. These guys are playing with...
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K
Kachariya Dharmesh
from Jamnagar, Gujarat
Jun 25, 2019
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renewal payment given but updated in others account

Address: Surat, Gujarat, 395010

Hello please help to get refund my payment which is given by me for renewal my account at 23march 2019. As 90 days complete but not transferring in my account and not going refund. Continuously i'm calling helpline number [protected] but no one help from there. Given lots of complaints from there...
Location surat
You broadband acc number : 1664279...
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K
Kinnar Patel
from Mumbai, Maharashtra
Jun 16, 2019
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no refunds of 1000/- rupees deposit

Address: 5/C Shivam Society, near Chhani Jakat naka. B/H Narmda bhuvan, Vadodara, Gujarat, 390024

I bought YOU broadband hemmer plans (for 2 years) in February 2017, now expired plan in February 2019, at that time I paid deposit of 1000/- rupees.
Now I disconnected connection from February 2019.
Today is over than 3 months.but don't get refund till now.
I called to customer care lots of time, but they never give faithfully answers.
I m very worried about that things
Please help me to refund money by...
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V
vivanreddy
from Bengaluru, Karnataka
Jun 14, 2019
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home broadband- refund.

Address: 560076

Hello,
I have requested for home broadband from vodafone. Their executive came and check the feasability and asked me to make payment, after that they are going to provide broadband connection. I have done the payment and informed. After that he said within 48 hours you will get connection, but i dint get even after a week also. The executive has been saying different stories. He had been saying like he would come tomorrow or next...
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N
Naveen Kini
from Pune, Maharashtra
Jun 10, 2019
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you broadband india failure to provide service and not refunding

Address: Pune, Maharashtra, 412207

Account# 1628259

Hi Sir - I hereby lodge a formal complaint against youbroadband, pune for their failure to provide proper service for which they have already taken 100% payment from me. I have raised several complaints with them to fix it but they have completely failed. I asked to cancel my connection and give me a refund to which they are not agreeing to.

I had raised a complaint earlier with you but did...
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D
Diptesh Jain
Jun 10, 2019
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pathetic service - not able to resolve a simple problem

Address: Bavdhan area, 411021

I brought the connection from them on 24th May ad paid money. At that time they promised me to install the connect in 1 day but I got it on 31st may after 11 days after regular chase.

Now after installation I am suffering with with internet connectivity during power cut. I have raise multiple complaints in customer care but didnt get any proper answer. they always told me that today our backend team will contact you but never...
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Z
zack zombie
from Ahmedabad, Gujarat
Jun 9, 2019
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cheating customers you broadband

Address: Vadodara, Gujarat, 390019

Ive been calling youbroadband customer care vadodara-gujrat for 5 days now they are not solving my problem of not connecting to the internet.. everytime i call them they say my request is under process but they are not reacting even their employees are manner less they said they can not solve my problem ... What does that mean ... If you see this guys never ever buy you broadband connection its the worst then the rest of the other brands...
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R
rumaan farooqi
from Mumbai, Maharashtra
Jun 6, 2019
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irresponsible service by you broadband authorities

Address: 37/1 , 11street hkp road, Bangalore, Karnataka, 560051

From past 10 days I am unable to access the internet. Initial I have raised complaint using mobile app but I dint recieved any response, next I called customer care number and requested to resolve, the customer care person told be that my complaint is already in process it will be resolved soon. I waited for 3 days but I dint recieved any response from them. Some how I managed to get youbroadband manager number ( bangalore ) and I explained...
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N
Naveen Kini
from Pune, Maharashtra
Jun 3, 2019
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failure to provide service and not refunding

Address: Pune, Maharashtra, 412207

Hi sir,

I hereby lodge a formal complaint against youbroadband, pune for their failure to provide proper service for which they have already taken 100% payment from me. I have raised several complaints with them to fix it but they have completely failed. I asked to cancel my connection and give me a refund to which they are not agreeing to.

Requesting you intervention in this matter....
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L
laxmi5599
from Bengaluru, Karnataka
May 27, 2019
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cancellation needed and do refund

Address: Sanathnagar, 500018

When i tried to youbroad band new connection many calls came out and asked to pay... Upto payment every second there was a call... After payment left out without installation... My calls not responding by youbroadband...3200/- paid... Send mails to customer care and calling them who had done followup with me for payment... Everyone kept silent now... Rediculous.. With 3200/- you broadband will do party or what......
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J
jyotirmoy12
from Bangalore, Karnataka
May 26, 2019
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wifi speed slow

Address: Ramdev nagar, Ahmedabad, Gujarat, 380015

Hello team
I have been trying to get in touch with the you broadband guys (Ahmedabad) since the last 3 days. They make us pay upfront but their service is pathetic. I paid for six months for 40mbps speed. But the speed is nothing more than 200kbps.

They are not receiving the calls nor are they trying to rectify the issue. Kindly help us in this regard...
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M
mohitpr
from Mumbai, Maharashtra
May 23, 2019
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continuous connectivity failure

Address: Gurgaon, Haryana, 122010

I had installed you broadband here in dlf phase 3, u block on 21 may. My confirmation no. Is cc332509 the people came and setup device and left saying installation is complete and internet will start in half an hour, went to office and came back in evening still there was no internet connectivity. Tried getting support on the you broadband app multiple times however it always says there is a outage in your area. Next day i called local person...
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M
mahajanrm8720
from Mumbai, Maharashtra
May 22, 2019
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address change request hasn't been fulfilled since a month

Address: Venkatesh, Lane No. 1, Paud Road, Near BarBerry, Rambaug Colony, Pune, Maharashtra, 411038

Hello,
I am rahul, a resident of pune city. I moved to a new place on 27th of april and put an address change request immediately. Youbroadband told me that it would be done within a week but after numerous calls and 10 email conversations with their appellate team, a technician showed up and he put a broadband wire which connects to the modem but promised to out the optic fibre the next day which was 15th of may l. After this i have...
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J
jack13579
from Gurgaon, Haryana
May 20, 2019
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making fool of us

Address: Sector 45, 122003

As usual no reply from this provider. That is the reason I want to left youbraodband company . I had put a complaint to the customer care that my wifi is not working after renewal (renewal date- 13 may 2019). They discarded my complaint without solving it. Have to call them again for same problem. They Are neither solving it nor giving my refund. It has been 6 days since my renewal.having lots of problems of connectivity failure almost 7...
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T
TheIndian1
from Ahmedabad, Gujarat
May 19, 2019
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unethical business tactics

Address: Ahmedabad, Gujarat, 380058
Website: youbroadband.in

You Broadband india lts now powered by vodafone is a Broadband service providers in India. I am you broadband customer since last 2-3 years. Recently my internet plan got expired so i called customer care and i asked them for credit days when internet was cutoff for any reason (maintenance/wire cute etc etc) but they said i am not eligible for credit days. I asked the reason why i am not eligible but they didn't provide any reasonable answer....
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N
Neetu lulla
from Surat, Gujarat
May 17, 2019
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deposit not given

Address: 302 Radhe residency 15 murji nagar soc opp ghelani p.p. nizampura vadodara, Vadodara, Gujarat, 390002

I used you broadband connection year ago till march 2019 and they came and collected modem in april 2018. Till now we haven't received the deposit. We have called them several times to get the deposit they said they will give the deposit within 45 days but it's been over a year and a month 17 may 2019 we haven't received the deposit. Please take action against them. Thank you...
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S
spandana2415
from Hyderabad, Telangana
May 11, 2019
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no proper internet

Address: Hyderabad, Telangana, 500016

I had speed issues and contacted them they have asked to change the router I change it still problem with speed after contacting them for more than 10 days they have upgraded my package to 78 mbps speed charging me 1000 rupees instead of 500 as i already paid 1500 10 days back for 3 months package... after upgrading my package still no proper speed... i wanted a refund of 2500 and cancel this subscription with them...
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