Zapvi — non delivery of order

Address: 778097643281 this is my tracking id, and if you track this, for the past three days it is in Karur, same place, unattempted,not contacted anytime and now they are saying that I have requested for late delivery as I was not available. This is worst service, 638111

Website: zapvi.in

I have ordered two covers with order id - 1015777, on 17th nov 2019, which was sent via fedex with shipment no.[protected].
For your reference it was supposed to be delivered by 26th november 2019, and tracking that order it showed that it has reached town nearest to my location by 22nd november itself. And since that day it's there only. They have not delivered it, and since 26th i'm getting messages like delivery has been rescheduled due to my availability, ir any other reason, but its not been delivered yet. They have never attempted delivery, nor they have contacted me.
Today i got message that it will be delivered by today, even tracking is showing that product is on the vehicle enroute to my address, but it didn't came and again its showing the previous location.
Seriously whether you guys are making customers fool, as i'm being hopeless here, and i've never seen such a worst service in my experience.