Zapvi — Phone cover not received yet

Website: www.zapvi.in

Phone cover worth Rs 259 hasn't been delivered yet. I email them about it but no reply. Can I please get my money refunded?
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Fraud company sent wrong model n damaged cover misfit after 18 emails even they refused to change cover and blaming that it's company policy wrong order placed. No refund no exchanged going to raise complaint in consumer court

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