Zapvi — Regarding parcel on zapvi

I have ordered my realme 5 back cover on 24-5-21 with my order I'd -3595832 they mail me that I would get my parcel within 5-7 working days but it's already 7 days Nd no information about parcel they even don't response on my email .. plz help me I have paid 159 ruppees for this cover please help so that I can get my parcel or get refund
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