Zapvi — return order not processed

Address: Flat No. A 59, Society Kendriya Vihar, Sector 14, Panchkula, Haryana, 134112

Website: Facing problem in returning the product

I have ordered back mobile cover of mobile vivo s1 against order no 1406899 on 17 jan 2020 from web site zapvi.in which is selling mobile covers.
But this product is not same as shown on web site. I have placed return request with in stipulated time period but they are not ready for returning the product. They are just making fool to the customer.

Please look into the matter and help for processing the return as this product is not fine.