Zebpay It Service Private Limited — money not received in bank account

Address: 380051

Website: www.zebpay.com

Dear sir,

This company is a bitcoin exchange.

I had transferred rs 10000 to this company on 30th dec. On same day,
I withdrew rs.5000 from my zebpay balance. I normally shpuld have received within half day.

Now its been 8 days and i still havent received the money in the bank account.

I am regularly following it up with their customer support but they just tell me that the complaint has been transferred to their accounts team. No update has been given to me since 5 days since that. They are telling me everytime to wait for 24-48hrs but still i havent received my money..!!

On saturday 6th jan 2017, i demanded them to let me speak to their senior dept people which after lot of refusals they finally agreed. But when they transfered my call to the senior dept the phone kept ringing for half hour and no one picked up my call. I finally disconnected it tired of waiting.

I have even raised a complaint for my issue with them via mail. The ticket id for the same is 705660. On the mail also they are telling me to wait only...

Very much disappointed with this people...!!

Pleade help