Zebpay It Service Pvt Ltd — fund is transferred to zebpay india but they are denying of it.

Website: www.zebpay.com

Dear sir/madam,
I would i like to draw your concern towards irresponsible or like to be fraud services of "zebpay india (Zebpay it services pvt ltd)".
On 24th sep 2017 i transfered inr5000 to zebpay it service pvt ltd central bank of india account (#details : acc no. [protected] ; ifsc cbin0281661) through imps. And they are denying that amonut were received by them.
I mailed them i called several times to zebpay india and every time they are said "amount is not reflecting in our account you can consult with your bank". I consulted to ny bank and got full detail that "amount is credited in"zebpay it service pvt ltd ; acc no. [protected] ; ifsc - cbin0281661 " on the same day (24/09/2017).
So eithrr their account department is very irresponsible or this is a fraudulent case.
So i am requesting you to help me to lodge legal complaint against zebpay india regarding the matter.
Thank you.