Zebpay — money deposit

Address: Mumbai City, Maharashtra, 400001

Website: Zebpay

Sir, i deposited huge amount into zebpay mobile app... I transferred my money through imps method... The reference number provided on my transaction was entered on the zebpay app... But after the transaction it was showing as wrong reference number.. But the amount got deducted from my bank account... And they haven’t send the amount back into my account... It’s written on their app that might take a month... But i need a reply atleast on their ticket (Complaint centre) that my money is safe... Need to process my other transactions... Need this money urgently... They are not replying on creating a ticket also.. Kindly help