Zebpay — Non processing of payment

R KOCH

from Mumbai, Maharashtra

Feb 6, 2017

Address: Ahmedabad, Gujarat

Website: www.zebpay.com

I got the same complaint as Gaurav above. I used the Zebpay service 2 times before with no issues even though it was a bit too slow, but this time it is ridiculous as they have not processed my deposit even after 8 hours and now their customer care department is closed, so I'll have to wait till tomorrow and hope I get my Bitcoins.
I don't know why it's taking so long even though I transferred money using the same bank as they have, so they received the money almost immediately.
So now they have my Rs.10, 000 and I don't have my bitcoins and the price of the Bitcoin is rising so they might give me less Bitcoins if they finally process my deposit.
If my issue is not resolved in the morning I'll be taking them to consumer court as Bitcoin trading is a time sensitive thing and the delay caused by Zebpay is causing me losses.
I've emailed their support and got a reply that they are too busy with new a'c verifications so everything is slower than usual.
I've also message them on FB and they just said they're looking iinto it and after that there's no response.
Let's see what happens in the morning.

Robert
I'm not leaving my contact on this open forum.

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Comments

Mandar Khandekar

from Pune, Maharashtra

Mar 28, 2017

I have deposited rs 5000 through net banking to may account but this is showing balance nil. My mobile number is [protected], [censored]al Khandekar

arvind1988bisht

from New Delhi, Delhi

Jun 5, 2017

I had made payment on zebpay of 5000 but still not showing on my zebpay wallet after 4 days continue followup the support department not short out this.
they are just Making foolish us

Gurjit Singh Brar

from Kolkata, West Bengal

Aug 2, 2017

Sir, I want to change my bank account details.

THE UNSOCIAL

from Ahmedabad, Gujarat

Jan 13, 2018

Had deposited money in zebpay. Then made a withdraw in zebpay on 3 January 2018 but till date I'm following this zebpay IT Service Pvt.Ltd for money but getting reply it will be done in 24 hrs in process .my amount of 17, 769 RS is still pending and I did not recieve yet. Have made almost 13-15 calls to zebpay everytime they say you will get wait.No process in the world takes 10 days to transfer amount to your account.This is absolutely fraud and lie .
Need my money back by any ways now. Have provided them with all bank statement cancelled cheque etc whatever they asked for. Have all proofs and every conversation with me. Hope this company makes my payment soon.
(Google zebpay for more info about company) Acting absolutely fraud now do not put money in it.
Owner : Mahin Gupta, Saurabh Agarwal, Sandeep Goenka.