Zebpay — transferred money not deposited in my zebpay wallet

Address: Vadodara, Gujarat, 390012

Website: zebpay

I transferred money around 99999 rs, from my sbi bank to your kotak mahindra bank by net banking for adding up my amount to zebpay wallet, i directly transferred money into kotak mahindra as same done earlier also... (Without create the deposit order from zebpay) but this time it was not updated in the wallet. Same 99999 rs. Was debited from my account dated on 17th jan18. I was transferred the same amount to zebpay in normal transfer way. Earlier i transferred more amount through the sbi net banking to the same kotak mahindra account, but there was no problem in past and it was deposited in zebpay wallet successfully. I raised the ticket also but no response from your side... Please look into matter. I am in money trouble sir. My ticket no. Is 796786.

I already sent them my bank statement, beneficiary account ifsc code etc as per their requirement... But no response... Very pathetic service.