[Resolved] Zerodha — account opening delayed by 5 days

Rajasekhar Polavarapu

Mar 19, 2020

Address: Bangalore, Karnataka, 560038

Hi,

I have applied for zerodha account opening for demat and payed 300rs on 13/03/2020. Upon repeated attempts i have not received any credentials and not getting any status of application. It doesn't seems to be good to delay in the process without any update from zerodha. As per zerodha it should be opened in 48 business hours. Please check this issue and do need full or refund my amount.

Thanks
Rajasekhar p

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Apr 20, 2020

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2020

Zerodha Customer Care's response We are operating under our COVID-19 contingency plan for business continuity and the safety of our team. Over 1200 members of our team are working from their homes. While the account opening process is completely digital for you, there are a lot of manual steps on our end, including manual verification of your documents, that are required to be compliant with regulations. Due to this and an increased inflow of account opening forms, the account opening can take up to an additional 72 hours.

We appreciate your patience and cooperation.

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Comments

Activtis

Mar 19, 2020

Raised ticket on 28 Feb for reviewing Document as per SEBI Circular but unable to get answer on this date.
Had multiple follow-ups but no one replying to me on that.
I am also attaching a SS for the same.
Please help me to get document .