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Hey, please create a ticket on our support portal so that our team can check and assist. https://support.zerodha.com
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The ticket is already created : ID: 2929617
and for this only the CS person gave such a rude reply. He said either get account created for someone else in family or wait until you are back in country and can get mobile updated.
When I said I will escalate it, the reply was you can escalate wherever you want to but this is our company policy that we do not refund account opening fees.
Basically even if it’s mistake in your flow you just keep customers money is what I understand.
and for this only the CS person gave such a rude reply. He said either get account created for someone else in family or wait until you are back in country and can get mobile updated.
When I said I will escalate it, the reply was you can escalate wherever you want to but this is our company policy that we do not refund account opening fees.
Basically even if it’s mistake in your flow you just keep customers money is what I understand.
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+91 80 4040 2020
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