[Resolved]  Zerodha — sbi card shares not tradable

I've been allotted with one lot(19) of SBI Card shares. The same was not reflecting in my portfolio in Kite. Did some searching then saw the holdings to be shown only in Zerodha Console (There's no intimation of any sort in Kite mind you. This is completely by forums and others comments who had faced the same issue earlier) - This by itself was time consuming which in market is money.

Then in Console there's a message saying the trade has a descrepancy and I have to manually resolve it (Seriously???). Fine, time is running have to do it at any cost, I follow the instruction of adding a manual trade entry for the allotted shares. And it gives an error which does not make any sense to the end user (Have attached the error as screenshot).

I have raised complaint in Zerodha support ([protected]) as well but no help what so ever. Even tweeted in Twitter with the ticket details asking for help, but no reply.

The market is closed now and I lost the oppurtunity of getting off the shares today. Who's gonna pay my losses caused by ineffiency of these folks?? This is completely unacceptable.
Was this information helpful?
No (0)
Yes (0)
May 8, 2020
Complaint marked as Resolved 
Zerodha customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2020
Zerodha Customer Care's response
Dear Shashidhar,

Please note we've responded to your ticket with the resolution. Your demat account is currently with ILFS, please refer to this support article ( https://support.zerodha.com/category/your-zerodha-account/account-modification-and-segment-addition/articles/how-do-i-switch-from-my-demat-from-ilfs-to-zerodha ) for the process to shift from ILFS to Zerodha.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zerodha
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    535
    Pending
    10
    Resolved
    238
    Zerodha Phone
    +91 80 4040 2020
    +91 80 3310 2020
    Zerodha Address
    #153/154, 4th Cross, Dollars Colony, J.P Nagar 4th Phase, Bangalore South, India - 560078
    View all Zerodha contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR