Zestmoney — 3 EMIs deducted against 3 failed transactions using Zest Money on Goibibo

Address:

ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru,

On 3rd Sept, 2022, there was an autodebit of 3 EMIs of Rs.10934/- each against consumer loan as can be seen from my ICICI bank statement. As confirmed by bank, they were against loan taken on 5th August for cardless EMI transactions. Upon checking the transactions on 5th Aug, there were three failed transactions on Goibibo using Zest money for amount Rs.32602/- each. Goibibo has confirmed over mail(attached) that the entire amount of Rs.98406/- against three failed transactions of Rs.32602/- each was refunded back to ZestMoney on 5th Aug itself. Still after one month, Zestmoney has fraudulently got 3 EMIs autodebited from my ICICI bank savings account against the loans on account of failed transactions and failed to close these loans at their end. Now Zestmoney is refusing that they have not autodebited any amount from my account. My bank needs a refund confirmation from Zestmoney for these loans which Zestmoney has failed to provide so far. I am also sharing the three Case IDs for the loans for ICICI bank cardless EMI transactions:
CFL[protected]
CFL[protected]
CFL[protected]

I have also read reviews of Zestmoney and these fraud loans against failed transactions have been created by them in earlier occasions for other customers as well. Kindly provide justice and protect the consumer against such type of daylight robbery and cheating.