Claimed

ZestMoney Complaints & Reviews

zestmoney.in

3.1

Updated: Oct 1, 2024

Complaints 1637

Resolved

989

Unresolved

648

Good! ZestMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ZestMoney step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to ZestMoney

Having problems with ZestMoney?

File a complaint and get it resolved by ZestMoney customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ZestMoney

Recently resolved complaints

View all complaints

Cashback not credited of 14 months

ZestMoney is not deleting my account

Interest Cashback

Most useful reviews

delete my zestmoney account

I want to cancel my loan vouchers of flipkart from zestmoney

loan cancel request

Featured stories

Zestmoney purposely cheat customers by making false promises, to attract the customers?

3 EMIs deducted against 3 failed transactions using Zest Money on Goibibo

Emi debited twice and loan not closed after myntra refunded

ZestMoney reviews & complaints(1637)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Hello,

I have not received my interest cash back since March 2023 and not getting any proper response from the team. The loan department is now moved to Adithya Birla finance and as the AB there is no contract of providing cash back.

Registered mail id : Madhu.[protected]@ gmail.com

Regards,
Madhu...

Helpful

Found this helpful?

Write a comment

Address: chickballapur

Requesting to close my account and resolve my dpd correction
registered mobile no is [protected]
nataraju PS
[protected]@gmail.com...

Helpful

Found this helpful?

Write a comment

Website: www.zestmoney.in

Registered number is [protected] I'm using zestmoney for more than 5 years and so far there was no missed payment in the past. I have cleared without taking any settlement options and closed all the loans.

ZestMoney didn't have a proper system that if I paid loan they didn't update the CIBIL Report properly. I raised the ticket with Zestmoney CIBIL report team they resolved that case after 2year with shutting them to do close...

Helpful

Found this helpful?

Write a comment

I have closed my loan on 24th Jan 2024 which appears open in CIBIL till date. If called to zest money, they are giving DMI Finance number in which I am unable to connect without my registered phone number. I have no access to my old number [protected]. I am using [protected].

Please help in closing this loan in CIBIL...

Helpful

Found this helpful?

Write a comment

As i m got fraud by zest money. As i had a auto debit facility from nach that every time my emi of zest money getting debited from my account without failure and i had paid all emi timely.but on my last emi i m getting fraud or manipulate by team ..Rs 1 not debited from my account that will be less from my emi ..and also impacted on my cibil record..too many emails or calls to zest money customer service but no one is answering. When i had...

Helpful

Found this helpful?

Write a comment

Address: Zest money

I was reached out by a person from Zest money for loan repayment. I had a discussion with him on message and on call and quoted that i know the amount to be repayed is 6886 and they agreed and did not correct the amount even for once. i asked them to send the link and i will pay. and then i received a link to pay 6889 rs. which i did. the link was send by Kisetsu Saison finance, credit saison india. which is also the lending partner of zest...

Helpful

Found this helpful?

Write a comment

I Register a complaint for no receiving cashback on my no cos emi since more than 5 month
https://www.consumercomplaints.in/zestmoney-b115722#get-cl3493414
It's almost been a month and it's still hasn't been resolved yet nor I have recieved any response from the customer support...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

My issue not resolved as I have not received my refund amount

Account in the name of Manvi Shrikrishna Alias Mayur Shinde

I have not received my refund amount and it is showing as resolved please check it...

Helpful

Found this helpful?

Write a comment

I have taken loan in the name Manvi Shrikrishna Alias Mayur Shinde .I took a no cost purchase. They told me that interest will be refunded as cashback now it's 14 months no cashback is credited till now it comes to around 7000 plus cashback please get it done as soon as possible...

Helpful

Found this helpful?

What the hell is wrong with your company, why so many complaints against you??

why don't you work properly without cheating public.

shame on you and your company....

Helpful

Found this helpful?

Write a comment

My PAN is added to unknown Zest account and there is loan with that and its effecting my CIBIL score,

I request you to close my account and take necessary action against that person,

I have already sent mail to you guys and you people are asking for registered mail ID, how the hell do I know registered mail ID??

are you guys dumb or what, why don't you run a company properly?
If you can't...

Helpful

Found this helpful?

Write a comment

Address: Site No. 19 & 20, Indiqube Celestia, Ground & Third Floor, Koramangala 1A Block, Koramangala, Bengaluru, Karnataka 560034

I took a study loan (Loan Id- 41A4017F7442) from Zest Money in the year 2020 and repaid the complete amount at the end of 2020. The loan is still showing active and due to this, I am not getting any other loans. I have been following up since 2021 but neither their support number ([protected]) is active nor they are responding over emails.
I need the NOC of my loan and the same to be marked as completed on all the necessary portals....

Helpful

Found this helpful?

I have taken iPhone of 60, 000 rs last year in December. Loan from zest money application last December 2022.and I have given my all the installments on time but I didn't received any cashback from last 7 months as you can check . I have called you so many times on zest money helpline numbers ( I have all the call recordings) but all the executive gaves me different reasons .someone said you will receive the cashback on tomorrow, someone...

Helpful

Found this helpful?

Write a comment

I have been paid my monthly EMI on 5th of this month . But zestmoney as been charged me over due charge of 250 rs . I have been mailed my complaint and zest money team didn’t respond it . Zest money team does not have any contact details or customer service in the app . Thy have been uploaded they are contact number but always it will be bsy or don’t exist....

Helpful

Found this helpful?

Write a comment

I have auto debit set for my EMI, which was deducted from my bank. However the zest money app shows that I have defaulted in repayment. I have the auto debit receipt, my cibil score will be affected due to their incomplete updation....

Helpful

Found this helpful?

Write a comment

I have taken a loan of 15000 through the ZestMoney app (showing financed by HeroFinCorp) which was closed on 7 May 2023 but even after 7 months it is still showing Active on all the online credit platforms and in my cibil report with overdue charges and bad credit report.

I have tried contacting customer support but no help was provided.
Please resolve this issue as it has decreased my cibil score from 800+ to 400's...

Helpful

Found this helpful?

I have purchased Redmi note 12 5g on Sep 7 2023 for the amount of 13.5k on 8 months of No cost emi and as per their policy I was supposed to receive the interest amount as cashback after paying the emi dues ...it's been more than 4 months now and I haven't received any cashback for last 4 emi I've been my dues on time..tried contacting their customer support but no response emailed them 4 times still no response from them...

Helpful

Found this helpful?

Write a comment

Address: Mumbai

I did my MBA through EMI (ZEST Money) for tenure of 24 months usually the automation payment date is 5th or 6th of every month, for the final month of the tenure which is on (january 2024) I paid amount through the Zest app on January 3rd after that app showed like 24/24 which means I've completed my EMI tenure and entire loan amount has been paid but after that on 6th of january another payment has been taken which is an extra amount. I've...

Helpful

Found this helpful?

Write a comment

On 5th of jan my autopay date was there my one emi got deducted twice for loan id : 65B338E99775 i tried calling mailed but no reply kindly refund my emi back asap...

Helpful

Found this helpful?

Write a comment

Dear Sir/ Madam

This Is my Loan id:2E1915F3383C

Im Cleared My dues few months back but still now due is showing the Cibil report please provide me the noc and please update repayment on Cibil report......

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR