[Resolved]  Zestmoney — cancellation of voucher

Dear zest money team,
With due respect i would like to inform you that my name is gourab roy choudhury, an unwanted customer of your organization. A voucher of make my trip was generated against my name in the month of april, 2018 with the voucher code [protected]. It was an constant reminder from your organisation that i need to upload nach file to confirm my loan amount (Screenshot attached). But i totally ignored it as i didn't require that loan on that time. But on that date itself my voucher code and pin had been generated on my name and even you have deducted money 2 times from my account without purchasing anything from make my trip. I want to cancel the voucher with immediate effect. If your company had reported to cibil for not paying your emi, i want an solution for that immediately. I am late to reply to this mail as i was busy taking care of my ailing mother and couldn't follow up the case.in between few of your executive called me for payment follow up, i conveyed the same to them but after that there was no response from your side without the payment reminder messages and mail.

With regards,
Gourab roy choudhury
Mob: [protected]
Was this information helpful?
No (0)
Yes (0)
Oct 5, 2018
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2018
ZestMoney Customer Care's response
Hi Gourab Roy Choudhury,

Currently, we do not have an option to cancel your loan application. However, I have raised a request for cancellation. If the voucher code has been added in your account, we will not be able to process the voucher code cancellation. 

The cancellation takes 10 days, as we need to contact the merchant and once we receive the update that the voucher is not used, then the loan cancellation will be processed. 

You can reach our customer support on [protected] from Monday to Sunday between 8 AM to 8 PM. You can also to go https://zestmoney.in/contact/ and chat with us.
 
1 Comment

Comments

Hi amazon 1st emi iam already pay in due date.
But automatic debit in 2nd time.so save my money.
Plek solve this problem

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ZestMoney
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    1637
    Pending
    49
    Resolved
    989
    ZestMoney Phone
    +91 93 4342 2556
    ZestMoney Address
    151, 3rd Floor, Moksha Mansion, Sarjapur Main Rd, 1st Block Koramangala, Bengaluru, Karnataka, India - 560034
    View all ZestMoney contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR