Zestmoney — Complaint regarding unwanted charges on my bank account

Address:

DH 90 Scheme 74 near raj shree appolo, Vijay NAgar

Dear Sir/Ma'am,

I am writing to bring to your attention an issue with unwanted charges being debited from my bank account by Zestmoney. Despite having made payments on the due date, Zestmoney attempted for the NACH and my bank charged me Rs. 850 approx.

I have tried reaching out to the customer service of Zestmoney, but I am extremely disappointed with the behavior of the employees. They were rude and did not even listen to my concerns carefully. They answered like robots, and I did not receive any proper solution to my problem.

Furthermore, even this month, the EMI has not been deducted on the 5th, and I have sufficient balance in my account. I request you to look into the matter and ensure that such discrepancies are not repeated in the future. I also request that the debited amount be refunded at the earliest.

Thank you for your time and attention to this matter.

Sincerely,
Abhishek Mudgal