Zestmoney — Emi debited twice and loan not closed after myntra refunded

Zestmoney — Emi debited twice and loan not closed after myntra refunded

A Anitha Varghese Apr 6, 2022 Sep 6, 2022 This thread was updated on Sep 6, 2022

My first issue is Zestmoney debited this months EMI twice. And they are not connecting me to the customer even after calling several times. I have four to scheduled for yesterday. However, I paid the whole amount yesterday. And yesterday itself, the auto debit also happened from my bank account and the amount was deducted twice for my emi debited. I am attaching herewith the statement of my account. The amount wrongly deducted by ZestMoney and you should refund back the amount. Second issue is, I have been touch with zestmoney from March 9, 2022 and they still have not resolved my issue. I tried placing an order on Myntra. Unfortunately, the order was not placed but zestmoney emi was activated and approved in my account. Myntra refunded the amount to zestmoney and till now they are dragging my case. And the emi not closed and yesterday they debited emi for a loan which should have been closed long back. Such cheats. Give me back all the money you debited unnecessarily. Attaching all amount screenshots +0 photos Was this information helpful? No (1) Yes (0)
ZestMoney customer support has been notified about the posted complaint. Verified Support Apr 08, 2022 ZestMoney Customer Care's response Dear Anitha, Greetings from ZestMoney! We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused. This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel. We can understand that your concern is regarding the Double debit issue for the loan ID: B34B394554C5 & 84523646A080 and loan cancellation for the loan ID: A22814F77E48 We are glad to inform you that for loan ID: A22814F77E48 the loan has been cancelled and updated in our records successfully and the refund will take 7 - 10 working days of time to reflect towards your bank account. However for the loan ID: B34B394554C5 & 84523646A080 the extra amount of Rs.975/- and Rs.258/- will get initiated and the same will take 7 - 14 working days of time to reflect towards your bank account. We appreciate your understanding and cooperation in this regard. Assuring you the best of services. Regards, Team ZestMoney
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Manoj Kumar1564

May 5, 2022

My first issue is Zestmoney debited this months EMI twice. And they are not connecting me to the customer even after calling several times. I have four to scheduled for yesterday. However, I paid the whole amount today. And today itself, the auto debit also happened from my bank account and the amount was deducted twice for my emi debited. I am attaching herewith the statement of my account. The amount wrongly deducted by ZestMoney and you should refund back the amount.

Rehaniraqui80@gmail.com

from Mumbai, Maharashtra

Jul 19, 2022

I have not applied for any loan from zest money, but Cibil Enquiry show pls close enquirers

Shreya Kesar

from Delhi, Delhi

Sep 6, 2022

Same is the case with me. They committed a much higher value fraud in my case by deducting EMI against 3 failed transactions on Goibibo worth Rs32602/- each. They are frauds who are basically holding money in the name of investigation and earning hugh interest out of it.
Shame on you Zestmoney. Reading these complaints strengthen the belief that you are following unethical business practices in India. This is case of financial fraud you are doing.