[Resolved] Zestmoney — emi is debited but it is showing in zestmoney dashboard.

Raman997

from Mundi, Madhya Pradesh

Nov 14, 2018

Website: zestmoney.in

My emi of rs 3635 was debited on due date but it is not reflecting in zestmoney dashboard. It is showing that emi repayment is late and given 2 days to pay it. As it is already debited from my account why should i pay it again. Zestmoney customer service is very poor. Looks like i did a mistake by taking taking a loan from zestmoney. Kindly check and fix this asap. Also make sure my cibil should not the affected by your mistake otherwise i will take legal action against you.

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Nov 17, 2018

Complaint marked as Resolved

After a day my problem was solved even before they mailed me.

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

ZestMoney Customer Care's response Hi Raman997,

We're really sorry to hear you had this experience. Allow us an opportunity to look into this for you. For privacy concerns, please share your registered email id & phone number through email at [protected]@zestmoney.in, so we can look into it immediately and get it resolved.

Team Zest.