[Resolved] Zestmoney — flipkart invalid gift card or pin

shiv2009

from Delhi, Delhi

Oct 31, 2018

Address: 560034

Website: zestmoney.in

Pls lookout my zestmoney case ref no : #00639247, #00649037, #00667039 on 08/10/2018... Application id : 0b1fa55110f5... My 20000 loan was approved and i got 2 gift vouchers one of 10000rs voucher i successfully added to my flipkart gift wallet but another 10000rs voucher unable to redeem. I am getting error "card or pin invalid" on flipkart every time. Also i contact through via live chat immediately after i received my voucher in zestmoney and customer executive suggest me to try to it reedem tomorrow so i tried on next day but its not working.

Zestmoney mail customer support is very worst i sent them screenshot of error 2 times via email and but no one replied on email then i contact through via live chat again then getting reply from them your problem will solve in next 24hrs but my problem still not solve. I am very disappointed. Now, its more then 22 days already... Every time got the same scripted answer from the support staff... You issue will be resolved in next 24 hours.

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Nov 4, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

ZestMoney Customer Care's response Hi Shiv2009,

We're really sorry to hear you had this experience. We have taken action and would like to make up for this. Your experience is important to us! In order to help you better. Please allow us some time to resolve. Our team will reach out to you. Thanks!

Team Zest.

Nov 04, 2018

Updated by shiv2009 ON 2nd Nov i received call from Zestmoney, they told me that they already got the new PIN from FLIPKART, and i will received new pin in just few minutes, Even after waiting 2 hours no email.. then i again contact through via live chat, then Zestmoney staff (SANA) told me that i will get resolution in next 24 hours... again i have to wait 24 hours...after 24 hours no email, ...then i contact them again via live chat some other guy named Devendra, told me that they don't have any update regarding my voucher...what the hell?...then why they told me that i will get new pin in few min ...just given false information every-time...replying every-time same scripted ans...i will get confirmation in next 24 hour...how many 24 hour you guys required to solve my issue...almost 1 month is already passed... 2 time Flipkart sale already gone...3rd Diwali sale is almost over...then what the use of gift-voucher if i can't use when i wanted to? and why i have to wait that much longer? i din't take loan from Flipkart...i'm taking from you guys... whose gona pay me if Flipkart don't confirm my voucher ...i didn't expect this kind of service from ZestMoney...more then 28-20 times i already contacted them...but still no solution..every-time got the same ans...we have escalated your issue to the concern team on priority basis, you will get revert from them soon...i din't know if they are taking that much long time on priority then how much time required if there is no priority...

Nov 04, 2018

Updated by shiv2009 Finally my problem resolved...Thanks

Verified Support

Nov 19, 2018

ZestMoney Customer Care's response Hi Shiv2009,

You are welcome. We're glad that we could help you. Do get in touch if you have any other concerns.

Team Zest.