[Resolved] Zestmoney — loan credited without my approval

Ponmuthuraja

from Kanchipuram, Tamil Nadu

Oct 12, 2018

Address: 600077

Website: zestmoney.in

Hi i am ponmuthuraja,

I have not approved my loan with zestmoney, but they have credited 44, 000 worth voucher to my amazon pay balance. Since, it is not necessary for me and zestmoney is cornering/cheating us with this type of loan option.

Now i need to cancel this loan, i have not even used that amount and requesting zestmoney team to process this as soon as possible. If not i will complaint to the police and consumer court.

Regards,
Ponmuthuraja
Ph : [protected]

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Nov 23, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2018

ZestMoney Customer Care's response Hi Ponmuthuraja,

Thanks for reaching out to us and we value your relationship with ZestMoney. Voucher cancellation is subjected to the Merchants approval. Once the voucher is redeemed we will not be able to cancel the loan application.

Team ZestMoney.

Oct 18, 2018

Updated by Ponmuthuraja Hi ZestMoney Team,

Thank you for your prompt response, I would like to update you that the vouchers credited has not been used. Since, you have not taken any action to cancel this loan process, so, requesting you to take necessary action immediately.

Note: We are unable to reach the Customer service. If we want to reach the CS we have to wait for 40 minutes in queue as per IVR instruction.

Also only 2 more days for the EMI to be paid. PLEASE CANCEL THIS ASAP...

Regards,
Ponmuthuraja A

Verified Support

Oct 22, 2018

ZestMoney Customer Care's response Hi Ponmuthuraja,

Your request for cancellation has been submitted and this will take 5-6 working days depending on the merchant process. Once canceled, you will receive a confirmation email and SMS.

Regards
Team ZestMoney.

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Comments

Arun9454

from Ghosi, Uttar Pradesh

Oct 15, 2018

My balance was deducted two time 182rs but emi. Is not paid of any month
Ihave submitted the bank statement in photo so
Please solve my problem...

Intazar Ali

from Agra, Uttar Pradesh

Oct 15, 2018

Dear Team
Kindly inform you mare se galti se Loan apply ho gaya hai. Ab mughe vo loan cancil karana hai please try to understand. Me Emi pay nahi kar paoga or Mera cibil kharab ho jayega. So please help me. [protected] my contact me

Intazar Ali's reply, Oct 10, 2018

Kaushik Varstion Sangita

from Rajahmundry, Andhra Pradesh

Oct 19, 2018

Hi i get voucher Rs.30000 thusend rupees I show this display Rs.37200 or tomach amount interest I no need I want cancel this voucher

Rameez Inamdar

from Bengaluru, Karnataka

Oct 22, 2018

I have sent the documents, still you are asking me to send them again. Tell me other way to send you the documents . I want a proper email from zestmoney.

Pratap Paloju

from Raia, Goa

Oct 25, 2018

From my bank account 1667 debited I don’t know the why ?