[Resolved]  Zestmoney — longtime queue in call support and no email responses

Address: Chennai, Tamil Nadu, 600023

My query was simple regarding the mismatch accounts of my zest. I have sent email (Case #[protected]and waited for response long time and the call support was terrible, they said my "Queue number is 28" and I have waitied for an hour and fedup.

I was planned to buy a mobile for a birthday present and thought zestmoney will be easier and faster. Respond ASAP
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Jul 18, 2018
Complaint marked as Resolved 
It's been resolved through a phone. Nice support and the caller-agent has waited on call until my issue resolved. Appreciate. But, please ensure to involve more employees for call assistance. It's really bad to be in call queue for hours.
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2018
ZestMoney Customer Care's response
Hi Bhuvanesh Sakthivel,

Thanks for your valuable time over the phone and confirming that your issue was resolved. Appreciate the feedback you have shared and we will forward the same to our relevant team.
 
3 Comments

Comments

Hi Team,

i have applied for a loan in Zest and initially they rejected it and i have took a credit card for my purchases but now they approved my credit and i want to cancel the loan please help me
I can't cancel my order but my money above 10000 has been taken by zestmoney and revoucher not yet been received How can i get my money back.There is also no response for messages and resending voucher code also not processing. How can i cancel my order and get my money back
I applied for a loan before 6 days. No response from zest money ... Customer care is not gud .. I u don't want to process...then reject me ...I one loan is running from zest money.. first service was very gud ...but now .????????????

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