[Resolved] Zestmoney — longtime queue in call support and no email responses

bhuvanesh sakthivel

from Chennai, Tamil Nadu

Jul 18, 2018

Address: Chennai, Tamil Nadu, 600023

My query was simple regarding the mismatch accounts of my zest. I have sent email (Case #[protected]and waited for response long time and the call support was terrible, they said my "Queue number is 28" and I have waitied for an hour and fedup.

I was planned to buy a mobile for a birthday present and thought zestmoney will be easier and faster. Respond ASAP

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Jul 18, 2018

Complaint marked as Resolved

It's been resolved through a phone. Nice support and the caller-agent has waited on call until my issue resolved. Appreciate. But, please ensure to involve more employees for call assistance. It's really bad to be in call queue for hours.

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2018

ZestMoney Customer Care's response Hi Bhuvanesh Sakthivel,

Thanks for your valuable time over the phone and confirming that your issue was resolved. Appreciate the feedback you have shared and we will forward the same to our relevant team.

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Comments

manish ayaan

from Hyderabad, Telangana

Jul 19, 2018

Hi Team,

i have applied for a loan in Zest and initially they rejected it and i have took a credit card for my purchases but now they approved my credit and i want to cancel the loan please help me

Anandhi Elamurugan

from Chennai, Tamil Nadu

Jul 19, 2018

I can't cancel my order but my money above 10000 has been taken by zestmoney and revoucher not yet been received How can i get my money back.There is also no response for messages and resending voucher code also not processing. How can i cancel my order and get my money back

Tejinder Matharoo

from Amroha, Uttar Pradesh

Jul 26, 2018

I applied for a loan before 6 days. No response from zest money ... Customer care is not gud .. I u don't want to process...then reject me ...I one loan is running from zest money.. first service was very gud ...but now .????????????