[Resolved] Zestmoney — No refund after cancelling order and no response for multiple emails to their support

Thanigaivelan B

from Mumbai, Maharashtra

Mar 20, 2017

Address: 560020

Website: zestmoney.in

My Order ID is :TQ6ECQ-WL7V-UJSK
I cancelled the order on 15th March 2017,
confirmation email from ZestMoney below
ZestMoney via freshdesk.com
15 Mar (5 days ago)

to me
Hi Thani,

Thank you for writing us at Zestmoney

Your loan is cancelled and we already processed the refund it will credit back to your account in 7 business days.

If there's anything else you may like us to assist you with, please feel free to write us on [protected]@zestmoney.in and we'd be happy to help you.

Regards,
Team ZestMoney

It is now 5th working day and no trace of refund into my bank account and no reply to multiple email sent to [protected]@zestmoney.in.

I am very disappointed and you have no rights to hold my money

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May 7, 2018

Complaint marked as Resolved

Verified Support

Apr 06, 2018

ZestMoney Customer Care's response Dear Thanigaivelan,

We're sorry for the delay in responding to your query here on consumer complaint forum. Hope your issue has been resolved.

Please reach out to our customer support team at [protected]@zestmoney.in or call us on [protected] for any additional questions you may have and we will be more than happy to help you.

Regards,
Team ZestMoney

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Comments

Meena Shukla

from Lucknow, Uttar Pradesh

Sep 4, 2017

My order id- LRK5NS-DJDO-4IKR
when will my money be refunded no way to contact you guys
please return the money otherwise i will file a case on you guys

ZestMoney Customer Care's response, Apr 6, 2018

Verified Support

Dear Meena Shukla,

We're sorry for the delay in responding to your query here on consumer complaint forum. Hope you have received the refund amount and the issue is resolved.

Please reach out to our customer support team at help@zestmoney.in or call us on 9343422556 for any additional questions you may have and we will be more than happy to help you.

Regards,
Team ZestMoney

Mohd imroz

from Hyderabad, Telangana

Nov 13, 2017

My due date was on 7th nov i have sufficient amount in my bank account also but till now they have’nt deducted my momey as i requested for ecs and it got approved now, zest people are charging me late payment charges and it will effect on my cibil score

ZestMoney Customer Care's response, Apr 6, 2018

Verified Support

Dear Mohd imroz,

We're sorry for the delay in responding to your query here on consumer complaint forum. Hope your issue has been resolved.

Would like to inform you that if you have sufficient funds in your bank account and if late payment fee has been charged, request you to send your bank statements to help@zestmoney.in and our team will wave off the late-payment fee.

Please reach out to our customer support team at help@zestmoney.in or call us on 9343422556 for any additional questions you may have and we will be more than happy to help you.

Regards,
Team ZestMoney

Inban Jesus

from Mayiladuthurai, Tamil Nadu

Dec 12, 2017

So what please help me
i am an emi mobile just now i enjoy eny register last bad soory reason
what is my problems so what income

Ravish Dh

from Panipat, Haryana

Dec 28, 2017

Hello.

Team i added my details on zest for the first time today, and it showing that my pan cars no. Is registered with other mail id. How it can be possible, if it is, what i have to do..??

ZestMoney Customer Care's response, Apr 6, 2018

Verified Support

Dear Ravish Dh,

We're sorry for the delay in responding to your query here on consumer complaint forum.

Please reach out to our customer support team at help@zestmoney.in or call us on 9343422556 and we will be more than happy to help you.

Regards,
Team ZestMoney

piyu masurkar

from Aurangabad, Maharashtra

Nov 18, 2018

Zestmoney is fraud. I don't use vouchers and requested to cancellation but one of their executive said while live chatting that once you seen the voucher we can't cancel it. I don't use voucher and didn't purchase anything still my money has debited from my account. Pls cancel vouchers and refund my money

Aneesh1234

Aug 18, 2021

My order was cancelled but i m not get back my money

Mob no : [protected]

Showing 18999 refunded on flipkart .
1000 rupees lost