[Resolved] Zestmoney — very disappointing with zest money

[Resolved] Zestmoney — very disappointing with zest money

A Anurag456 from Gyanpur, Uttar Pradesh May 3, 2018

I mistakenly put a loan request with zestmoney and also raised cancellation request within 10 minutes about that to them by their chat system they taken my request and said that within 48 hours it will be cancelled we are contacting merchant to confirm, i have not used any of the voucher they provided to me but till now they not gave any respone to my mails and when i try to call him it says extension 8003 or 4 or5 is unavailable. No one is available to take call and give solution to customer. I am really very disappointed with zest money. Was this information helpful? No (0) Yes (0)
Jun 5, 2018 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Verified Support May 04, 2018 ZestMoney Customer Care's response Dear Anurag, We are sorry that you had to go through this experience. We've arranged a call back from our team which you will receive shortly. For any other queries, you can reach our customer support team on [protected] or you can login to your ZestMoney account and chat with us. We work all 7 days between 9 AM to 7 PM. Regards, ZestMoney
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Anurag456

from Gyanpur, Uttar Pradesh

May 5, 2018

After posting complain here i got a call from customer care of zest money from mumbai but matter not solved yet they said to me to remove this post that assistant told me that i am sending you message with number by which you can contact us directly and we will help you definitely but after one day i got a mail which is mentioned below they said to me to contact flipkart because flipkart can cancle the vouchers and when i go through flipkart assistance they said me that we don't have any tie up with flipkart and we can't help you in this matter flipkart is not responsible for such type loans.

After that i again called zest money but i got phone connected after a long time and again same their assistant told me and said to me to wait for 10 days.

Really i am very very disappointed with what i had done and why i choose this service and every day i am feeling harassed.

I am attaching images of their mails below