[Resolved] Zestmoney — wrongly charged late fee

Bharat Biyala

from Mumbai, Maharashtra

May 25, 2018

Address: 401105

Zestmoney has charged me late fee because as per them i missed due date but i had kept enough balance so that they can auto debit loan amount from my account but they say due to nach they are unable to deduct the amount. Previous month also they said the same thing but they didn't charged me any late fee but this time they have charged me late fee and they had assured me that from the 2nd loan payment they will auto deduct the amount.

I didn't received any call from them regarding loan deduction.

Kindly take action against them as they are looting people in the name of late fee.

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Jun 29, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

ZestMoney Customer Care's response Hi Bharat Biyala,

Really appreciate your time on call! As discussed, hope your issue has been resolved. Do get in touch if you have any other concerns.

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Comments

Vyshak Komarla

from Bengaluru, Karnataka

May 25, 2018

I have not taken any loan or purchased any product from your Zest Money in Flipkart and i have been asked to make the payment within due date which is completely ridiculous due to which my credit score going down close this ASAP

Name: Vyshak
My contact No. [protected]
Email ID: www.vkk.[protected]@gmail.com

Rajasekhar533787

from Tamluk, West Bengal

May 29, 2018

I haven't purchased any item for u r company I had just login...that show purchase one item the amount of 15000..pls resolve it

Mak D'mellow

from Vadodara, Gujarat

May 29, 2018

I don't think its trustworthy company.
The company had my all bank details details including signed nach and still the company asking bank statement again and again .
There is a live chat support option on its official website but its not working .
If I will cancel the application and company will took my money then who is responsible for it ?