Zingbus — I'm complaining about the service the zingbus provides and their incapability to cater to customer needs

Address: India

Website: Zingbus

I'm a frequent user of the zingbus service. The bus is almost never on time and we mostly have to wait for hours for the bus. This is the first time that i got a little late. About 10 minutes and the bus did not wait for me. 2 days back I travelled from Delhi to Chandigarh through zingbus and the journey that was supposed to take 5.5 hours took 12 hours!!! There was no apologies or compensation from the company's side and we were expected to understand. Our time and money is not valued by the service but somehow their time is highly important. I am just not okay with this behaviour of no accountability or understanding.