Zomato — delay in food order and substandard customer care service

Address: Gautam Buddh Nagar, Uttar Pradesh

Website: www.zomato.com/ncr/chowpati-sector-34-noida

I ordered food from Zomato, Chowpatty restaurant.

The food arrived one and a half hour late, was completely cold and soggy and overall inedible.

Their support staff was very unhelpful and unapologetic. They kept saying that I should talk to the restaurant to resolve the issue and they would call me.

The restaurant neither called me nor picked up when contacted.

Zomato refused a refund for the order and insisted upon adding 25% credits which are completely unusable for me since I have no intention of ever ordering from them again.