Zomato — Delay in order

Website: www.zomato.com/mumbai/5-spice-kandivali-east/reviews

I orderd food online on Zomato from 5Spice (kandivali east) and got a confirmation from Zomato after 45 mins I also got a msg saying that order is on the way and we did not receive the order for 2 hours after placing the order. When we checked with the restaurant they said they have not got any order request from Zomato. The Zomato person said that he online system of the restaurant is not working. The restaurant blames on Zomato and Zomata blames on the restaurant for the goo[censored]p.

When we called up the restaurant a very arrogant person tell us "tum ko refund de diya hai...phir kya hai tumko". Instead of being apologetic and delivering the same at the earliest. They give such arrogant reply.

This is totally unacceptable. We did not receive any order for two hours and zomato and the restautant are playing the blame game.