Zomato — food delivered

Address: Lonavala

Two recent experiences in Lonavala from 2 different restaurants:

1. Pizza from Grill Zone Lonavala: Never delivered warm, leave aside hot, as the restaurant cannot afford a hot bag and how is Zomato allowing them to deliver with their non-resourceful vallets. Imagine pizza coming in the boot of a scooter, what hygiene, what warmth, what delivery experience.

2. Momos from Momos Express Lonavala: When my ordered Momos were packed as if it was coming free of cost for refugees. Mayonese was all over the momos in both the packs.

And the customer support was asking me to write on the restaurants page instead taking action himself and over that he offers me a refund of Rs 75, how courteous :-(.

Sad and bad experience:-(

Zomato can do better !