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Zomato — Food Missing and Poor Quality

I had ordered a veg thali from Hot Box, Kharagpur on ZOMATO on 26th October 2021. Both the sabjis were missing: Kadai Paneer and Mixed Veg.
Also the chapati was stale with white fungus and moulds on it.
I complained to zomato and asked for a refund but they denied it. I had to pay Rs110 for this.
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