Zomato — Food that never came

Address: Chennai, Tamil Nadu, 600006
Website: www.zomato.com

The order I placed through zomato in the restaurant mathsya was delayed for more than an hour. I contacted zomato and they informed me that my food will reach in about 10 minutes. Then after 15 mins I directly called up the restaurant and to my shock the food wasn't even sent out for delivery yet. The hotel guy told me there was a mistake of orders and apologized for the same. I submit this complain with grief and hunger in my stomach. This just proves how careless and unprofessional the service is. Thank you. Please take the necessary steps needed.
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I placed an order firewater-kitchen-bar-1-hitech-city and 287 rs was deducted from my account.I called the restaurant and they said they didn't receive any order and didn't receive any message regarding the same.By when will the amount be credited back.

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