Zomato — improper packing and delivery of parcel

I was orderd jeera rice and shahi paneer from zomato. My jeera rice parcel was not packed properly, when delivary boy delivered it to me, almost half of rice was spilled outside the container in carrybag... Food was almost cold due to spillage.. If you are taking paking charges from customer, then at least pack food properly.. And delivary boy should delivar it to customer without damaging container...