Zomato — money deducted but app shows incomplete payment

I placed an order at the downtown multicuisine restraunt, dehradun. For 462 rupees on the zomato app on the 24th of september, 2019. The amount was deducted from my account but the app shows that payment is incomplete. I contacted customer services but i did not get any response. I need a refund.
The order number is [protected].
Kindly look into the matter nd get back to me as soon and possible.