[Resolved]  Zomato — money taken but product not delivered

I had ordered for my food at 11:02 from faasos powai. They confirmed the order saying it'll be delivered by 12:03. The order never got delivered and after regular contact with zomato regarding the issue at 1:05am they say the order is delivered whereas it hasn't been. This is a loot of my money and time. This isn't the first time but second find in a row. I need a refund