Zomato — No order delivery even after the previous payment

It is such a shame that even after doing the prepayment for the order, the order is not delivered. i received no communication from zomato ant it. i had to call the restaurant for my order status after 1.5 hours of placing the order. the restaurant tells me that they missed the order n now cannot deliver it.
It is a time when i cannot pay cod as i has no cash of "100" n "50"...
I called zomato cd n they just kept call on hold n disconnected the call.
Such a shame.. and such a horrible service.
Was it my fault that i did the prepayment n the restaurant missed the order.
Get this sorted n pay my money back. order id 10759905
The order status online shows delivered. it's 4.18 pm n i hv not received the order yet.
Liars