Zomato — No refund for incorrect order

Address: Gurgaon, Haryana
Website: www.zomato.com

Order ID: 21454686
Date: 09/Apr/2017

I ordered Dalkhichdi from Zomato website and the restaurant delivered Dal at 12midnight.

I am following up with Zomato since then to get the refund amount to my credit card from which i paid for the order.
Zomato is telling me that they don't have policy to refund the money to your bank accounts and they can only give zomato credits so that we again order from Zomato and end up receiving incorrect order.
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Comments

Had ordered food from restaurant papa chef dombivali east from Zomato...The food was pathetic...They denied to refund my money...Wanna file a suit against them
Placed an order at 2pm. yet to receive the order at 3.30pm. asked for delivery persons number & was given a wrong number. each time their customer care person says it will be delivered in 10 mins.

they should at least have the decency to be honest.

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