Zomato — order cancellation and no refund

Address: Ahmedabad, Gujarat, 382445

I have ordered sweets on 14 aug 2019 (Order id: [protected]). Firstly delivery person called me and i explained him address and he agreed to deliver. After some time he called and informed that location is 3km away and i cannot come and he cancelled the order. My address was perfect as i had received previously many orders on this address. Now customer service denied to give refund as their policy is changed and their argument is of food wastage. Actually i ordered sweets so there is no question of food wastage. Secondly customer care person believed delivery boy statement that address was incorrect which is not the case. They didn't tried to listen from
Customer point of view.
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I have not cancelled any order of mine but it is showing tht cancellation amount of previous order as 387/- please respond fast

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