[Resolved] Zomato — order cancellation

sanchit4149

from Bengaluru, Karnataka

Aug 14, 2018

Address: Bangalore, Karnataka, 560078

Website: www.zomato.com

I was ordering from a restaurant. I still not selected all the items and the order got placed accidentally. When i asked zomato customer support to cancel the order as I will place a new order. They didn't help me said they cant. The number listed of restaurant also was not reachable. I had to pay for something i didn't want to eat. This is simply cheating with the customers and not being supportive.
Why would i pay for something that i dont want to eat.

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Sep 16, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

Zomato Customer Care's response Hey, please share the order ID so that we can get this checked

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Comments

Kalpagam Polasa

from vadlamuru, Andhra Pradesh

Sep 30, 2018

I ordered food online to zomato. The money 582.95 got debited from my account but I didnot get confirmation of order. I didnot get the food.

Kalpagam Polasa

from vadlamuru, Andhra Pradesh

Sep 30, 2018

The above incident happened on 30th september 2018. The food was ordered to zomato to get food from swagath Grand Habshiguda Hyderabad Telegana. Please revert the transaction.