[Resolved]  Zomato — order id [protected]

I ordered two orders - 1) [protected]
2) [protected]. I got the second order. Both orders have the same location but 1st order is not delivered and the reason they say is that i was not at that address i mentioned. I was at the address i mentioned in both the orders. Now i had not got my 1st order and got the second. How is this possible if i am not at my location. And they say they will not pay the refund. Just cheating the customer. Do not order with this app. Customer support cuts the call midway and talk rudely. I will post a screenshot of the delievery address and they did not come at that address. How can you deliver 2nd order and cancelled the first without paying refund.
Was this information helpful?
No (0)
Yes (0)
Jun 3, 2019
Complaint marked as Resolved 
Zomato customer support has been notified about the posted complaint.
 
5 Comments

Comments

I didn't get the food.Zomato saying order is delivered.

I talked with him after waiting 1hour.he said 5mins.then not reachable

Ipaidbut not get the food.

Zomato have worst chat support, still I'm waiting for their reply

I placed an order on Zomato app on the 26th of May 2019, my order got cancelled and zomato is refusing to refund my money back. No response in spite of sending several emails

Sir mera account block kr diya kukii mne 1 order mngvaya tha pr. Vo bilkul bekar packing khane lyk nhi tha mne complaint kri too mujhe credit ka refund aagya pr thodi hi der m account block hogya usi m payment h meri ab m kya kru

Nikuu143's reply, Jun 2, 2019
Plz unblocked my account nikhil.mutreja88@gmail.com
One item is missing from the order then they refunded back my money and when I checked the next day my account was blocked and its been a week I’m sending mails every day and they responded that they cannot unblock my account
What is this..???

Am having credits in my account but by mistake I have placed order and the person did not tell me about this cancellation amount..if he would tell I will take the order and give him money now how can I pay you with out taking order ..I request Ur team about this there's no response #[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zomato
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    7828
    Pending
    0
    Resolved
    704
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    View all Zomato contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR