I had ordered from Taco Bell through Zomato on 18th April and received an unsealed package. On the seal, it is mentioned "DO NOT CONSUME IF SEAL IS BROKEN" twice.
There were three seals on the Taco Bell bag because I've had the same issue just the day before. This time, although there were THREE seals, two were unglued and the middle one looked like someone had torn it or it got torn. Within seconds of receiving the item, I took photos and contacted Taco Bell as well as Zomato's customer care. The Taco Bell manager told me that they had sealed the package properly so the fault lies with the delivery person. When I informed the same to Zomato, they denied me a refund and refused to hear more. I even reached out to their social media team on the 18th and they said that someone would call me back. I still haven't received any call.
On top of all of that, I'm a Zomato Pro Plus customer, and when I paid for this membership, I invested in Zomato. I was promised I would get, "The food you love. The experiences you deserve." Is this the kind of experience I deserve?
To reiterate, I want my money back and an apology. All these changes and I'm still seeing the same problems with customer service.
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