[Resolved] Zomato — pathetic service

Shuja Abbas

from Basti, Uttar Pradesh

Jul 31, 2018

Address: Lucknow, Uttar Pradesh, 226018

Website: Zomato

Really very disappointed with the services. I ordered at 11:20 pm, got confirmation but they cancelled my order and i was really hungry and slept hungry. They only know to empathise via chat support. Dont use the app, services are really very bad at night.
I came back home and was really hungry, they are the worst and not even refunding money.
Amd the chat support was also not so. Sorry about it and did not do anything apart from saying sorry, i really want strict actions to be taken against them as there service and guest hanfking is a treat to. Customer service industry. When i told them that i am going to make an complaim they said "your wish"

Make sure that zomato would always remember to follow rules and fulfil promises.

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Sep 10, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2018

Zomato Customer Care's response Hey Suja,

Apologies for the inconvenience caused. Kindly share your order ID with us. Thanks.

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Comments

Yash Talan

from Noida, Uttar Pradesh

Jul 31, 2018

On July 15 I have ordered from Zomato but my not received my order and I was notified that my order is successfully delivered and my money was deducted.
I tried to contact to chat support many times but get any satisfactory response.