Order number : [protected]
I ordered for chatpata chana salad from subway on 22 November from zomato. The quantity of the salad was so less and hence I raised a compliant with zomato with executive and requested for compensation/refunds. The executives did not provide any help - the first executive closed the compliant within one minute without even waiting for my reply the executive sent me a reply at 7:59 pm and by 8 pm she closed the complaint stating that since they have not received the reply they are closing the complaint - all this happened even when I was in the process of raising a complaint
I explained everything to Second executive - they - bluntly they said to me that food preparation is solely handled by the restaurant without any inputs from Zomato. Further the executive kept going in rounds and creating confusion for e.g. they were asking for things like "can you please share the different image of the item so that we can validate and help you in a better manner"? "Based on the concern that you have raised we are unable to VERIFY the concern"!!! All this inspite of sharing the images of the food box as soon as it was opened and also provided bill and the packing images.
Zomato is going bad to worse day by day with absolutely unsatisfying experiences
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