Zomato — They have deducted my money but have not placed my order.

Address: Gurgaon, Haryana, 122002

Website: www.zomato.com

Zomato is kind of a payment gateway where you can order food and pay for it online.These guys have deducted money from my account on four occasions for an order and not placed order to the restaurant.
After that only when i told them the issue they said they will refund the money within a week, it's been 8 days today.
These people don't have a direct contact number where you can speak to a representative.Instead we have to rely on some customer complaint that we send on their website and wait for them to acknowledge the complaint and reply back.
How can a company who is handling so much money not have a customer care number?
I was being patient but again today the same thing happened and they are not responding.
I could place my order again just because i have money in my account.
Imagine if i was broke and that was my last 240/-rupees.