[Resolved] Zomato — transaction.

llndwn

from Delhi, Delhi

Jul 18, 2018

Address: Pune, Maharashtra, 411014

18/7/18
I placed an order from “Chili’s american grill and bar” restaurant in viman nagar, pune from the zomato app worth 682 ruppees. The transaction of the same went through from my debit card and i even recieved a message from the bank for the success of the transaction to the app. However, the restaurant did not get the money and therefore did not accept the order, leading to the cancellation of the order, despite having paid for it to the app.
I’d like a refund of my 682 ruppees as soon as possible.

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Sep 7, 2018

Complaint marked as Resolved

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Aug 07, 2018

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Comments

manasb88

from Bengaluru, Karnataka

Aug 6, 2018

This is a very common complaint against Zomato. Shameful behavior of taking money from the account and due to failure on their side, about which customer can not do anything, claim that they can't complete the order as though it were the customer's fault. Money has been taken from our account, Zomato must then take immediate responsiblity to correct and prevent such a thing from re-occurring - telling us "surely we will refund in 5-7 days due to RBI regulations" is lazy garbage as though we were sitting on a mountain of money like the comfy Zomato executives must be. Utterly lousy approach to customers from Zomato.