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Updated: Nov 13, 2025
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Zomato reviews & complaints page 140

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G
ghosh1711
from Noida, Uttar Pradesh
Sep 14, 2021
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I ordered a cake through zomoto and mention need type message on that cake they type wrong name and after register complaint they provide replacement which was no name in message... after that raising with merchant and zomoto they say we provide replacement and not provide my refund... they spoil my party and my wife's birthday...
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My problem is not resolve and I will not get my refund ...
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    J
    Jude Alwyn Rex R
    from Chennai, Tamil Nadu
    Sep 14, 2021
    Resolved
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    Customer Support - Refund

    I've ordered food in Majestic 1963 in Chennai via Zomato on 4th September. The food quality was not good. I spoke to concern team of hotel and Zomato customer care also. They were ready to send the refund for some of the items. So the total refund amount was 1012 and also they informed that mentioned amount will be credited to Zomato wallet only.

    They also mentioned, that the initiated amount will be credited after 24 hours...
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    A
    Arjun gahlot
    Sep 14, 2021
    Resolved
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    Address: Ahemdabad

    Dear sir /medam. Arjun. zomato I'd FE1431798 my I'd is disabled please changed enabled I want to wark Zomato
    Sep 14, 2021
    Complaint marked as Resolved 
    My profile verification pending Abhi tak bata raha hai pending not solved my problem
    Zomato customer support has been notified about the posted complaint.
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    Dir / sir madom . Swaroop K R Zomato I'd FE1450584 my I'd is not activated it is showing verification pending from 3days not solved problem please solve it as soon as possible

    My profile verification pending - Comment #3898880 - Image #0
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    Deer Zomato please do fast my profile verification please please please please please please please please please please

    My profile verification pending - Comment #3898965 - Image #0
    My profile verification pending - Comment #3898965 - Image #1
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      D
      Deepika Main
      from Mumbai, Maharashtra
      Sep 14, 2021
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      First of delivery which was supposed to take 40 minutes that takes 1 & half hour however delivery boy return from 3 minutes distance from our house arguing that he couldn't find a building and asked me take a delivery at his point. My question is if I have to pick the delivery why would I pay delivery charges to Zomato. So I refused to do so he returned without informing
      Zomato customer support has been notified about the posted complaint.
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        U
        Utkarsh Sachdeva
        Sep 14, 2021
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        Hello sir my id number is FE1434064
        My contact number is [protected]
        My id verification pending please help sir
        Zomato customer support has been notified about the posted complaint.
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        3days I'd is not activated please I'd did not done verification please verify and activate

        Verification - Comment #3898876 - Image #0
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        Please verify documents and activate I'd fast please

        Verification - Comment #3898877 - Image #0
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        Please activate I'd verify fast 3 days over I have paid amount and training completed but it is showing I'd activetation pending please do it fast sir

        Verification - Comment #3898878 - Image #0
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          A
          Anuj9342
          Sep 13, 2021
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          Burnt and unconsumable food received when complained to restaurant he accepted his fault but the food delivery company doesn't and are not refunding my money
          Zomato customer support has been notified about the posted complaint.
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            M
            misterk
            Sep 12, 2021
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            Address: https://pay.google.com

            I got a zomato voucher for FLAT rs 100 off + rs 50 zomato cashback as reward on google pay. But i get varied discount amounts in different restaurants (from rs18 to 80) when i try to order using said voucher, none of which is rs 100 and no zomato cashback at all. I have of course adhered to written conditions like- must not have ordered in last 60 days and minimum order value rs 199. Yet this discrepancy in discount value. Why? Is google pay trying to dupe people into thinking they are still getting massive rewards, after they've retracted earlier policy of heavy direct monetary rewards?
            Zomato customer support has been notified about the posted complaint.
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              H
              Hayy Patni
              from Jalna, Maharashtra
              Sep 11, 2021
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              When entering the Gpay coupon it's showing expired on Aug 31 when it's valid till September. Zomato making fool out of people's money!
              +2 photos
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                C
                chandrakanthpasham
                Sep 11, 2021
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                Address: Green County , Forth Floor, Opposite Pragathi Avenue, Peerzadiguda Uppal. Hyderabad 500098

                Bad experience with the customer care, I ask them the delivery person number, Even I share the order number, order name and delivery location, they are simply saying we wont share his number. I said he stolen my money, my neighbors and watch man are the witness, bad support from the customer support team, I never ever thought Zomato will do like this.

                Order id - [protected]
                Delivery Person - Pavadi Nagaraj
                Delivery From - Tulip
                Delivery Location, Green County, Forth Floor, Opposite Pragathi Avenue, Peerzadiguda Uppal. Hyderabad 500098

                Thanks,
                Chandrakanth,
                [protected]
                Zomato customer support has been notified about the posted complaint.
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                  C
                  chandrakanthpasham
                  Sep 11, 2021
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                  Address: Green County Apartment, First Floor 101,Opposite to Pragathi Avenue, Peerzadi Guda.

                  Hi, My Neighbour has order food from zomato my order id [protected],
                  The Delivery Person is "Pavadi Nagaraj", and the delivery location is green county, peerzadiguda, he stolen my 3000 and run away, my watchman other neighbours are withness. please do the needful.

                  My Name is Chandrakanth Goud Pasham / [protected]
                  Zomato customer support has been notified about the posted complaint.
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                    M
                    Mehul -
                    Sep 11, 2021
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                    Certain items ( 2x Magnum Brownie [80 mL] ) were missing from my order, order no. [protected], restaurant: Kwality Wall's Frozen Dessert And Ice Cream Shop, Date and time: September 10, 2021 at 10:35 PM.
                    I contacted Zomato support for the issue and asked for a replacement for the missing items to which their support executive denied stating that the restaurant is closed, and then she proceeded with a refund.
                    Now the items cost me INR 180 ( INR 90 each for 1 Magnum Brownie ), and she generated a refund of INR 165 [ Refund Reference Number(RRN): ZTD[protected]BC85EBE3 ]. I told the executive about this mistake to which she said that she cannot do anything further.
                    I did not receive my correct order in the first place and I didn't even get a full refund for that.
                    The support executive was polite and she might have done this by mistake but I cannot settle with that amount.
                    +10 photos
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                      A
                      AYAAN ALI5
                      Sep 10, 2021
                      Jul 18, 2023
                      This thread was updated on Jul 18, 2023
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                      Profile verification failed

                      I am Mohammed Ayan waheed ID FE1430734
                      The payment has been money of rs 1600 and after that I have done with my training when I am going to do profile verification I submitted all documents...after submitting all documents...the document cannot able to submit.

                      Please resolve and issue or else please refund my money asap......
                      +2 photos
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                      P
                      Praveen_tiru
                      from Hyderabad, Andhra Pradesh
                      Sep 9, 2021
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                      Address: Santosh Dhaba, Uppal , Hyderabad.

                      We have ordered through Zomato with Santosh Dhaba Uppal Rangareddy Hyderabad. We have ordered a panner butter masala and 4 rotis through Zomato with Santosh Dhaba Uppal and we received a rotten panner malasa curry and we eat some and we could not eat any further and complained with Zomato help but they did not help us on the issue and said to report the issue and post a message to the restaurant online but we eat food through which we had poisoned food and dealing with food poisoning now need you send you health inspector to check the food and take appropriate action on Zomato and it is food restaurant partner. So do not cook such poisoned food and deliver to customers. Thank you.
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                        M
                        Mahesh Kolhe
                        Sep 9, 2021
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                        Address: Kothrod

                        Driver Name : Mahesh Nagnath Kolhe
                        ID : FE1426058
                        Locality : Kothrud (Pune)
                        City : Pune
                        Phone no : [protected]
                        Plz activet my id
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                        I'd activated ??
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                          S
                          Sandeep Sawan
                          Sep 9, 2021
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                          Hello sir ame. Mane online Zomato I'd ke liye aplye kia tha or 700 amount pay bhi kar deya or trening bhi complite kar lee I'd FE 1428609 Zomato I'd yeh hai contact number [protected] ise jaldi se chalo kar de please
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                            C
                            chandan.iitg2002
                            Sep 9, 2021
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                            Address: Gurgaon

                            I placed an order of a Veg-Food on Zomato and they delivered Non-Veg food. The Order id is: [protected]. We can not even think of taking non-veg at home considering Teej Festival. They have ruined our festival and puja by sending Non-Veg food at home.
                            Zomato customer support has been notified about the posted complaint.
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                              R
                              Rohit gundu
                              Sep 9, 2021
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                              Address: Tagarapuvalasa zone fully fraud

                              Tagarapuvalasa zone
                              This place riders fully fraud in this zone iam already completed the TL Jana Babu phone number [protected] not acction the riders
                              Riders is doing in salf orders and first mail and 2nd mail minam one order delivery amount 220 evary rider day 2or 3 self compalsary I'd I will submit I'd photos 4 or 5 I will send you please acction the I'd s and TL also not responding... Please acction TL Jana Babu please appoint new TL in this zone... please acction immediately Zomato restaurant name e madhura restaurant. Apple in . Atidhi .. Amrutha Srimati. Please take action...
                              +1 photos
                              Zomato customer support has been notified about the posted complaint.
                              Sep 09, 2021
                              Updated by Rohit gundu                               Zomato acction tisukovadam ledhu TL rider dhagara amount tisukutunadu enkko rider ni blame chestunadu tl medha miru ami acction tisukovadam ledhu TL name jana Babu . [protected] e I'd okkasari chudadi 2 months back nuchi chudadi amount s order amount chudadi I'd number FE829644 phone number [protected] please acction immediately Zomato

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                                R
                                Rupa Narayan
                                from Moradabad, Uttar Pradesh
                                Sep 8, 2021
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                                Food not good

                                Address: Near FCI godown linepar moradabad

                                Food is not good as we expect I'll never purchase or order any order at your portal bcz of quality and packing but delivery boy done his job on time he is no fault for it but the defect is in your restaurant and your cheapest police to connected with customers.. You show something else and something else is not there. Do not keep the customer in the madness so plz focuse on it But I'll never forget that there is nothing to order from Jomato...
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                                S
                                Sumit Mann
                                from Alappakkam, Tamil Nadu
                                Sep 7, 2021
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                                Website: Zomato

                                Hi I have ordered from ane china order number [protected]
                                I have ordered nonveg mix fried rice and veg Kurkure momos
                                Delivery valet was Arjun
                                When I unpacked my order I found that they delivered me veg fried rice instead of non veg mix fried rice for which I contacted Zomato executive Akanksha on chat help
                                She was very rude and arrogant and didn't resolve my problem then I again tried to contact Zomato executive kulveer he was also unable to resolve my problem
                                I request you to kindly look into this matter and take the necessary action against akanksha the Zomato executive and help me to get my money refund back
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                                Please tell me what action has been taken
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                                  V
                                  Vinayzoma
                                  from LUCKNOW, Uttar Pradesh
                                  Sep 7, 2021
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                                  Address: Lucknow

                                  Please change my rate card and give a surge rate card. I am used a surge rate card but syluddenly zomatto changed the rate card. I can't follow using this rate card. Please do the needful.

                                  Screenshot of my rate card is attached below. Please change that🤣
                                  +1 photos
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