[Resolved] Zomato — zomato food order benarji

Benarjisaikota01

from Port Blair, Andaman and Nicobar Islands

Aug 21, 2018

Address: 560004

Website: Zomato

Hi,
I worked in office till late night and after reaching my PG I ordered food online in Zomato. I made payment and also get confirmation message. I order at 11.30 P.M and till i didn't get order that's why i contacted to Zomato Customer Care, they said the delivery boy tire is panctured and your order is rejected. Just imagine at that time i can't able to go outside to eat. I believed Zomato that they will deliver me and waiting for it. I argued strongly to Customer care and they said we will arrange food to me . They also sent me Order id and i am waiting for that delivery. After 20min they again replied me the same. They are not treating customers good and playing with Cosumer emotions. I want explanation from them and also consideration for my loss.

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Sep 24, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2018

Zomato Customer Care's response Hey, request you to please share your registered contact details so that we can get this checked.

Aug 25, 2018

Updated by Benarjisaikota01 [protected].

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Comments

Pawan3446

from Delhi, Delhi

Aug 23, 2018

Hi! I've ordered something for Rs. 74 but they cancelled my order and said you'll get your refund within 2-3 days and it's more than 7days I didn't receive my money back.. if your restaurants cancelled some order then money must immediately transfer into account... Please do help me as soon as possible..
Thanks in advance ..., ...