Adani Gas Complaints & Reviews

We applied for new PNG Connection at Rannapark, Ghatlodia, Ahmedabad -380061 on 03 rd January 2010 along with the other applicants of the society. The supply in the entire society have started almost 1 year back but till date the supplies to our premises have not yet started.

Out of 12 members in our block, already 6 connections are working and remaining are pending since long. Many a times complaint for the same is done but NO proper response / action have been received / taken from the Company personnel. However, finally we decided to track the complaint. The below is the track record of the complaint made in June 2011 and the responses received.


Complaint No. : C[protected]

Date Mode of Communication Responses
10-Jun-11 Customer Care Centre Will be completed in 1 week
24-Jun-11 Customer Care Centre Will be completed by 15th July
22-Jul-11 Customer Care Centre Will be completed by 31st July
10-Aug-11 Personal visit to Gurukul office - Met Cust Care Executive - Ms. Jayshree Raval Will be completed immediately
24-Sep-11 Personal visit to Gurukul office - Met Cust Care Incharge - Mr. Anush M Will be completed ASAP and atleast will inform about the reasons for delay, if any


I was assured by the Customer Care Incharge Mr. Anush M on 24 th September 2011 that I will be informed about the status of the work and also the reason for delay if any. But till date there is no update either in the work nor the reasons.

The Pipeline and meter work is already completed long back. But I don’t know what is the problem that the company is yet not starting the connection?

Request to look in to the matter and arrange for starting the connection IMMEDIATELY.

Your early intervention and action will be highly appreciated.

Thanks & Regards,
Nirav Sheth
[protected]

Dear Sir ,

Here My Self Bhavin Bilimoria from Ahmedabad . My Customer ID is : [protected] .

I have lof the complain on 14th October 2011 which Complain ID is C[protected] & Mr Sachin Kanade attend the call .

My Comlain is that We have Unnecessary charged 310.00 Rs for Extra Pipe which we were not being informed at the time of installation . At the time of installation your installation team informed that you will charge 50.00 Rs Extra for the Stove Side Changes which we agreed but about the Extra Pipe charge no one intimated us . In Out Flat around and beside residence they have more length pipe than us than why only us being charged ?

So requesting you to kindle wave of 310.00 Rs as well as your customer executive committed that your support person visit our residence for the same but till date no one came.

As we will be out of station from 20th October so requesting you to solve the issue before this.

Awaiting for your reply ASAP

Bhavin - [protected] , [protected]

HI , I am janak shah , i live in ahmedabad [16,Lavanya Society , Nr jivraj mehta hosp., Vasna ,Ahmedabad - 8] .
When i went to get a connection for a gas line @ maninagar branch , I was asked to bring 5 more members from my society .
Where ill i go to find more members ??? I have lots of other work to do.
I have my opening o my house on 25th October and i am desperately in need of the gas line
Kindly take a note o this and make the possible arrangements as soon as possible

Janak shah

Dear Sir,
I had made complain for not started Gas connection. Company registered my complain.
Company had sent SMS on 11/07/2010 7.07pm.
"dear Custmer, Your Complain has been registered. Complain No. C[protected]. Thank you for contacting Adani Gas.
After 13 month passed, But company has not given connection.

Complaints[protected] &[protected]Adani PNG) is Pending since last 2 years.

I am not getting any response from your PNG customer care since last 2 years or so. I am visiting them every week since last 6 months. As I was hearing repeated response "AMC Permission Pending" (which itself is an issue that how come AMC permission is pending for one particular bunglow since last more than 2 years, when the enitre societies have been connected 2 years ago as well as all adjacent societies were connected subsequently !!!!), I showed the Google map, even sent the soft copies (refer mail trail) of the same with clear indication that my house can be connected even without cutting the road.

With repeated requests, some site person came to my home in 2nd week of May & even confirmed that AMC permission will not be required (even the main pipeline is passing just outside my compund wall & even the milestone is erected outside my compound wall) and he promised that connection will be given in 10 days. 2 months have since passed & i visited your customer care centre every week again after that but again hearing same response. No senior person is available, when asked for their cell number, response is given that they will contact me; but none has contacted so far.


chintan mehta

I have been chasing Adani Gas over and over again but no responses, and apparently they came to disconnect the service this morning!!??

From: [protected]@hotmail.com
To: [protected]@adanigas.com; [protected]@gmail.com
Subject: FW: Attn : Customer Services Manager - REMINDER
Date: Wed, 25 Aug 2010 14:45:04 +0100

Hi,

This is my second reminder, no one has got back to me since my first email on 17th August! It has been 12 days now, can someone please revert back asap?

Many Thanks


Regards,
Ronak Dalal
Mob : [protected]




From: [protected]@hotmail.com
To: [protected]@adanigas.com; [protected]@gmail.com
Subject: FW: Attn : Customer Services Manager - REMINDER
Date: Fri, 20 Aug 2010 02:18:11 +0100

Hi,

Please see the email below which was sent on 17th August 2010. We are still awaiting a reply for the same.

Quick response will be much appriciated.

Many Thanks


Regards,
Ronak Dalal
Mob : [protected]




From: [protected]@hotmail.com
To: [protected]@adanigas.com; [protected]@gmail.com
Subject: Attn : Customer Services Manager
Date: Tue, 17 Aug 2010 07:17:41 +0100

To,
The Manager,
Adani Gas Limited

Customer Number : [protected]
B. P. No : [protected]


Dear sir,

Please note that we have not applied for a gas connection on the terrace. We have filed the complaint twice regarding the same. When we filed the complaint someone from your company attended our premises and got the no objection signed from my parents. My parents are both above 60 and do not understand the logistics and they have signed in error. My dad is paralytic and may be your representative misunderstood and installed the connection on terrace.

Even if one wants to apply for a gas connection for heated water, you would agree with me that no one would like to install the gas water heater on the 4th floor (terrace) for the heated water to be used on the ground floor bathroom. (only ground floor is being used in our house). I live in UK and do not get a chance to follow up regarding the ongoing issue, and can only chase on my arrival or during my stay in India.

I spoke to one of your representatives yesterday over the phone (Sapna Bagel) who advised me to visit the nearest Adani office and lodge the complaint once again. Due to my limited stay and time constraint I might not be able to visit and this issue will stand still once again for a while, hence this email.

We keep on receiving the invoices for the outstanding amount for the same. I would kindly request you to get the line disconnected, alternatively move the termination point to ground floor / first floor where we can, may be use the connection in the future. I am ready to pay the outstanding amount if the termination point is moved to a more viable position where it might be possible to install a gas water heater.

Many Thanks,
Ronak Dalal
Son of D K Dalal
27 Tapovan Society,
S. M. Road,
Ambawadi, Ahmedabad
380 015

i have pay for new connection adani for home
pipe line fixing not proper then i have complain to co.
my complain no c[protected] dated 20.10.2010
no any result any solution given by co. still day
i have deposit cheque 1 year ago
pl do need ful above matter
PRITI H DAVE [protected]

Respected sir,

My name is Nishant V shah and I am living at sola road Ahmedabad from where the Adani has given the gas pipe line.We are very much satisfied with it but now a days the renovation is going on at my place so we had already put request for removing it for some days.So if it is possible please make it little bit faster because of that the renovation work is stopped and we are suffering a lot. At my place every where...

We applied for Gas connection since last three years.Till today gas connection not given even after complaining so many times in Adani gas.Details of mail send is as bellow

Reminder
Gas conversion pending
No action till today
No response from your end. Can you give the reason? Why work is not done since last three years?


From: ASHOK PATEL / GEN / TORRENTPOWER / AHMEDABAD
Sent:...

Dear sir,

My customer id is [protected]. Ms. Bharti Jashvantrai Mehta

I registered my complaint for gas likage through the valve between the meter and the pipeline(it is work on 360 degree instate of 90 degree)

But on 22/01/2011 ne person came while only ladies was there and he told her that the complaint was solved but right now it is not solve and he took sign by saying lie.

Now while i registered feedback as above some Mr. Suresh was there and he called at home [protected] in noon and told that if I will register the complaint no one will come.

So I registered complaint again today at 6.15 PM to mr. Irshad Khan on your help desk.

Even though it is emergancy service they put me on hold almost 15 minutes. If the gas would on high likage it would convert in to blast if such emergancy service would there.

After so many REQUEST he registere my complaint no : C10010914

So is it that any one can say and told us that "If we will register the complaint no one will come even thogh our all due was pay.

Plz. tell me and kindly send a person who can handle it properly

And plz. check from y our help desk and give me apology for it.

Awaiting for positive response(if there)

ADANI GAS LIMITED NOT GIVING ANY RECEIPT OF PAYMENTS BY CASH OR CHEQUE AT THEIR OFFICE/ ANY COUNTER TO RESIDENCE CUSTOMERS, THEY FORCE TO PAY THROOUGH IDBI BANK COUNTER OR DROP A CHEQUE IN DROP BOX.

IF ANY QUIRE RAISE THEY ASK FOR YOUR BANK STATEMENT ON WHICH DATE CHEQUE GET DEBITED FROM YOUR ACCOUNT.

AS AND WHEN WE INQUIRE ABOUT RECEIPT OF PAYMENTS THROUGH CHEQUE THEIR STAFF DENIED FOR THE SAME.

i had taken adani cooking gas connection.
my details are as below

name: pramodkumar bhavsar
cust. id: [protected]

after satating my gas supply in june-10, till date i have not received gas bill. my neighbours who has started gas connection with me, have received bill twice.
my number of complains about same issue has not resolved by adani customer care dept.
my e-mails to nodal officer also has not get any response.

i am afraid that they may give bill at any time which will be then cumulative and comes out a big amount.
kindly convey the same.

Dear Sir/Madame,

We have paid Registartion fee for New Adani Gas Line since last 2 years.

Till the date no body came to explain whether we will new pipe line or not?

Kindly help us to find out what is the exact reasn for this,

my e-mail is [protected]@yahoo.com

Nishit Gange

RESPECTED SIR,

MY ID. : [protected], NAME OF RIDDHI KUNTAL SHAH, GAS SUPPLY WAS START FROM 24/1/2010 BUT TILL DATE I HAVE NOT RECEIVED MY FIRST INVOICE.

PLEASE SEND ME MY FIRST INVOICE.

THANK YOU

RIDDHI

I HAVE APPLIED FOR PIPE LINE GAS CNNECTION WITH M/S.ADANI GAS LTD,AHMEDABAD VIDE CUSTOMER I.D.[protected]. LAST DECEMBER,2009 SOME PEOPLE FROM SAME COMPANY CAME AND D SOME PIPEFITTING IN MY PREMISES. SINCE LAST 3 MONTHS NO BODY HAS TURNEDUP TO PUT THE CONNECTION THROUGH. I HAVE MADE SEVERAL COMPLAINTS TO COMPANY BUT TILL DATE THERE IS NO RESPONSE FROM COMPANY. MY EMAILID IS [protected]@hotmail.com (Mobile No.[protected]) KALPESH PARIKH

Adani Gas guys came and installed the pipeline, In order to change the LPG to PNG stove they said that in the hotplate the nozzle needs to be changed. But Adani sends third party contractors who are technically not competent. These contractors open up all the knobs of the gas stove and made the air to gas ratio holes bigger. He was just supposed to change the nozzles and not do any thing else on this but he did so and accepted his mistake....

i paid rs 1000 for registration the gas line fitted wrongly so i complain for line fitting after many call to customer care the line changed but now they sent bill of rs 2500 for bathroom point but my neighbour paid rs 1500 the compny has not solve my problem in time and delay for give gas suply now demand rs 2500 insted of rs 1500 all conection in our socity give same time why different in charge ?

dear sir/madam,i myself yogesh g oza with customer id no [protected] of adani gas had given submitted the application form along with 1000 rs cheque on 05/02/2009 regarding my png connection of my house.all the work has been completed since 5 months in the whole society,only my house is left out.i am comlaining to them since last month then too there is no positive reply or any work nor any phone calls from there side.by the way the main gas connection is built up outside my houses gate from where the whole society is getting the gas. so please help me out urgently because new road construction iin our society is going to start within 5 days.looking for a positive reply as soon as possible.thanking you.regards, yogesh oza.contact no [protected]

Mtal pipe and meter installed since more than 10 days but connection is not done. Gas cylinder is inside the house which we do not prefer. Expedite and ask people, who are working, to talk to the owner before they start any work in the premises, to avoid breakage of the stuff they check to install the gas connection.