Air India Express — About arrogant behaviour of counter staff

My self Anoop .Yesterday I had checked in the air india express counter at muscat air port ( 10:55am at IX -554) for traveling to Trivandrum. I was in que and next my turn to check in.then I entered the counter, the officer on that counter shouting, where did you come from. he is not allowing me to reply.just shouting in front of all other passengers.I don't understand what he thinking himself
He is behaving like he is the owner of air india express. for last seven years Iam traveling in many flights at different airport's.but this kind worst experience experience I hadn't face ever.this kind of ### officers are degrading the reputation of GOOD COMPanies.still I don't understand, we are giving money for the ticket then facing these kind of insult.just humble request, appoint CUSTOMER friendly officers.